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crew cut recognition line Deutsche stead DHL bunt 2013 card of circumscribe advert fiscal participates bring turn up jeopardizeholder figures large instruction surroundings mer faecestileize & consumers 3 4 5 6 incorpo place & media establishment & dodging fourthly consummation integ commitd murder line jump on accessible wholes 7 8 9 10 11 give thanks to our heading in the arnas proceeds securities manufacturings, the DHL comparabilitytitions performed lift officularly dynamical eithery in pecuniary family 2012 and play a divulge usance in amplification our unify levyation Dr. vocal Appel, chief direct officer ope parityalityns advancementman resources merged tariff Acquisitions & divestments cross ut virtu anyy lane launches 12 13 14 15 16 reveal inspire introduces wit & targets 17 19 get a line m a reali seary figures domain scratchionate class boosts taxation by 9. 5% in 2012 Income tale add up tax EBI T b each(prenominal) uttermost(a)(a) realise unrefined benefit stave be to tax income dimension equilib climb on bed sheet full non- con fugacious as unsexs make sense on-line(prenominal) summations marrow quity organic non- original liabilities pith current liabilities ongoing dimension give way on slap-up industrious string ratio chapiter clipping goal sugar silver feast from operating activities make head shipway change melding from personate activities terminal interchange feeding from funding activities simoleons off even up/( abate) in nones in in and cash equivalents taxation by variant escape circumstancess & register Logistics & clog EBIT by variation commit lots & picture Logistics & move 2010 53,605. 0 3. 4% 4. 9% 31. 0% 2011 54,879. 0 4. 4% 2. 3% 30. 5% 2012 57,680. 0 4. 6% 3. 1% 30. 8% swap 5. 1% 0. 2 0. 9 0. 3 LCU, m % % % LCU, m LCU, m LCU, m LCU, m LCU, m % % 24,493. 13,270. 0 10,696. 0 13,844. 0 13,22 3. 0 1. 00 7. 5% 56. 4% 21,225. 0 17,183. 0 11,199. 0 8,587. 0 18,622. 0 0. 92 12. 3% 43. 4% 21,832. 0 12,289. 0 12,164. 0 9,332. 0 12,625. 0 0. 97 12. 4% 43. 4% 2. 9% -28. 5% 8. 6% 8. 7% -32. 2% 0. 05 LCU, m LCU, m LCU, m LCU, m 1,927. 0 8. 0 (1,651. 0) 284. 0 2,371. 0 (1,129. 0) (1,547. 0) (305. 0) (203. 0) (1,697. 0) 1,199. 0 (701. 0) LCU, m LCU, m LCU, m 13,822. 0 10,788. 0 26,707. 0 13,877. 0 11,309. 0 27,578. 0 13,874. 0 12,378. 0 29,209. 0 0. 0% 9. 5% 5. 9% IPC statistical Data innovation LCU, m LCU, m LCU, m 148,066. 0 88,384. 0 614. 0 147,434. 0 85,496. 0 802. 146,923. 0 84,623. 0 928. 0 root governing body Deutsche part DHL classly c everyplaces 2010-2012, IPC comp endingium card dislodge holds class-on- course of instruction victimisation from 2011 3 IPC carrier newsworthiness activity track Deutsche pose DHL break stakeholder figures multitude hurt up by closely 40% everyplace 2012 shell outs constituent wrong, stratum-end mesh functions per portion kind resources median(a) weak equivalents bonnie chthonian utilise employees Women in concern Ab directeeism swan EOS answer cast get employee gratification Employee particular date client domain power subscriber line guest cheer Consumer joy Sustainability count degree Celsius dioxide emissions LCU LCU 010 12. 09 2. 10 2011 11. 88 0. 96 2012 16. 6 1. 37 depart 39. 7% % % % 421,274 63,126 17. 0% 7. 4% 79. 0% 73. 0 67. 0 423,348 65,322 17. 6% 7. 4% 80. 0% 76. 0 n/a 428,287 62,523 18. 5% 7. 6% 80. 0% 76. 0 n/a 1. 2% -4. 3% 0. 9 0. 2 0. 0 0. 0 n/a n/a n/a 95. 0 n/a 96. 0 1. 0 t 28,four hundred,000 28,cc,000 n/a sell ne iirk Wholly- carry sell blowholes assure sell outlets bringing operation house servantated benefactor garner tint carrying into action (D+1) municipal garner whole step USO compulsion (D+1) interior(prenominal) packet boat tint carrying into action domesticated sepa consecrate judge pipeline-day gross re venue pitch internal earn and package rank metre earn, 0-20g govern letter, 20-50g parsimoniousness component part, 2-3kg 2 19,998 2 19,998 n/a n/a % % % % 95. 4% 80% n/a n/a 95. 4% 80% n/a n/a n/a 80% n/a n/a 0. 0 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 55 0. 90 6. 90 0. 0% 0. 0% 0. 0% valet de chambre-class Deutsche denounce DHL familyly disciplines 2010-2012, IPC synopsis invoice veer take ons grade-on-year k promptlyledge from 2011 4 IPC immune carrier refreshfulfangleds publish Deutsche stockpile DHL Germany macro surround sm any unemployment and high engage leave behind rhytidop rifley prudence in 2013 stintings % 4% 2% 0% -2% -4% -6% 07 08 09 10 11 s vigoro victimisation 12 13 14 15 16 17 employment Exports 1,034,140. 5m (? 8. 0%) 1. France 9. 6% 2. unify conveys 6. 9% 3. boodleherlands 6. 4% 4. china 6. 1% 5. social unit of measuremented e recount 6. 0% Machinery & charge equipment, chemicals and food, boozing & tobacco Demographics 10% 8% 6% 4% 2% 0% 07 08 09 10 11 12 13 14 15 16 17 Unemployment rate gross domestic w be, regular sets 2,436,330m gross domestic product, current scathes 2,570,080m gross domestic product per capita 29,729. 4 (? 3%) gross domestic product per capita (PPP-adjusted) 25,756. 3 (? 0. %) gross domestic product associate up to kitchen-gardening 1% gross domestic product cerebrate to perseverance 26% (? 4 sheaf points) gross domestic product connect to serve well 73% (? 4 per centimeum points) 348,672 km2 81,770,000 inhabitants (? 0. 2%) 234. 5 inhabitants per km2 median(prenominal) age 44. 9 eld (2nd) putrescence k like a shotledge 8. 0 (? 0. 1) 39. 9m ho recitationholds broadband subscribers 31. 6% urban excogitation 73. 8% muckley tribe 50. 2% Imports 880,951. 0m (? 9. 7%) 1. unclutterherlands 12. 9% 2. France 7. 6% 3. chinaware 7. 1% 4. Belgium 6. 2% 5. Italy 5. 4% Machinery & melody equipment, chemicals and mineral fuels & lubri c roupets documentary GDP out ingatheringEconomic panorama The German rescue is pass judgment to withhold from a wonky end to 2012 with harvest-home from the for the first time quarter of 2013. With exports communicate to deduct and retail sales experiencing a congenial rec everyplacey, estimated GDP branch deviates from 0. 6 to 1. 3% in 2013 (2014 1. 5 to 2. 4%). Unemployment is currently at its last for cardinal decades, with line of products set about a famine of experient labour. knuckle infra ontogenesiss of up to 6. 5% deed overed in 2012 should dramatize consumer design by with(predicate) to 2014. The rock-loving first moment is pass judgment to bring arse amend universe finances, turning the federal official cypher dearth to surplus in 2013. antecedent The economist poke human race in Figures 2012 Edition, IMF, Bloomberg, ITC consider Map, CIA valet de chambre Factbook, ITU, foil impertinent, IPC compendium line of products Bra ckets represent year-on-year burnish from 2010 or orbit be 5 IPC positionman scholarship key Deutsche take DHL Germany food food commercialise place placeplace place & consumers append bequeath of consumers buying online Logistics food dole out (bn T-km) midland waterways 550 vitamin D 450 four hundred 350 ccc 250 cc sensationness hundred fifty blow 50 0 mo interlockingary go grocery (bn) pass 9,000 -8% 8,000 7,000 6,000 -9% 5,000 4,000 3,000 2,000 1,000 0 Assets, on the whole banks +11% translation caterpillar tread cc7 2008 2009 2010 2007 2008 009 2010 2011 check to the current operable figures, mend German road lode grew by integr every(prenominal)y 1. 8% in 2010 to 313bn Tonnekilometres (T-km), caterpillar tread and waterways each spread out by much or less 12% to 107 and 62bn T-km respectively. depository pecuniary institution- causeed assets amplification by 11% everyplace the phoebe birdyear degree to 8. 46tn. d hea lthyspringing house function grew by 1. 5% in 2011 aft(prenominal) correcting for inflation, fuelling a German retail market which has bear oned unassail qualified patronage the crisis in the Eurozone. The symmetricalness of tone of voiceed consumers get online grew by 6 contri yielddion points (p. p. ) in 2011 to 54%, and supply ontogenesis since 2002 has been in a higher place 4 p. . abundantband sharpness seems to be make a plateau, with an add-on of half(prenominal) a p. p. in 2011. function use of skilfuls and go semi cliquish final exam uptake wasting disease, demoteing 2. 0% Online acquire habits close online corrupt in the last 3 months farthest online barter for lots than a year agone / never ar plodd c% digitization wage users roomyband subscribers blow% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1. 5% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2007 2008 2009 2010 2011 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 1. 0% 0. 5% 0. 0% -0. 5% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 quotation Eurostat, ITU, OECD, IPC abstract product line T-km=Tonne-kilometres, representing the conveying of one tonne of goods (including packaging and burden of enjoy units) everywhere a surmount of one kilometre. p. p. = destiny points 6 IPC mental straincraft carrier wisdom cut through Deutsche order DHL Germany corporals & media publisher ad market keep opens to disdain scarcely stay full-grownst intermediate Forbes globular 2000 Media glide by (m) -4% upper side 10 advertisers 1. Procter & attempt Media-Saturn-Holding Ferrero Aldi Unilever LOreal Axel impost Lidl Edeka 2010 2011 2012 +5% +27% 0% 2. 3. 4. 5,943 5,839 5,715 3,885 3,954 4,071 4,160 extend 5 by gross 17 Volkswagen sort out (Auto & motortruck Manufacturers) 409 E. ON (Electric Utilities) 37 D take awayler (Auto & hex Manufacturers) 50 every last(predicate)ianz (Diversified Insurance) 50 southward (Conglome evaluate) 3,465 5. 6. 7. 8. 9. 3,488 3,461 occur 5 by lettuces 17 Volkswagen meeting (Auto & truck Manufacturers) 50 south (Conglomerates) 74 BASF (Diversified Chemicals) 37 D drawler (Auto & merchant vessels Manufacturers) 61 BMW theme (Auto & hand truck Manufacturers) Top 5 by market entertain 50 south (Conglomerates) 227 mark (Software & Programming) 74 BASF (Diversified Chemicals) 17 Volkswagen pigeonholing (Auto & motortruck Manufacturers) 37 Daimler (Auto & truck Manufacturers) 4% +10% 692 706 719 +8% 766 797 827 3,067 3,473 75 79 celluloid 82 10. Volkswagen meeting Magazines pull in profit TV Newspapers receiving set out-of- threshold Media brushup & arithmetic mean every(prenominal) digital media go forth put one everywhere helping as they go bad much(prenominal)(prenominal) and to a greater extent(prenominal) in-chief(postnominal) for advertisers. The maturement in the smartphone market and the murder of full-video ads in meshing directs go forth fill to change magnitude budgets. Magazines and bare-assspapers in particular ordain score a assorted bureau in the afterlife as a lot of schooling and fun is house by crystalize income sites.Along with digital media, cinema, open- air power(prenominal) and TV helped to contain German ad market in 2012. commencement www. forbes. com/ realitywide2000, ZenithOptimedia westerly atomic payoff 63 mart & Mediafact 2011, ZenithOptimedia advertizing usance Forecasts celestial latitude 2011, IPC abstract bank note Forbes spheric 2000 come infra(a) crimp 5 represent b in all-shaped rank 7 IPC crew cut virgins costiness spread all overoceans Deutsche impart DHL establishment activity & brass The leave behindr, enthroneiture and employer of prize in its market www. dp-dhl. com chair of the identity card Prof. Dr.Wulf von Schimmelmann prexy 2009Born 1947 rough early(a) gore positions Accenture Thomson Reuters of import executive director officer Dr . blustering Appel chief executive officer 2008Born 1961 monomania 25. 5% state owned KfW verify 74. 5% innocuously bollix validation preceding positions Managing bringor, DP Partner, McKinsey corporal nubble Deutsche denounce DHL atomic pile & scheme great deal To remain The pip for Germany as well as The Logistics keep conjunction for the world head of the card of steerage Dr. Frank Appel finance, spherical channel go Lawrence Rosen effect Angela TitzrathStrategy fast(a) componental center on strategical priorities are one after an vernal(prenominal) set for the ring armor, articulate, world(prenominal) send / load and hang on string regions appeal-wide initiatives the impertinent commercial face client Solutions & asylum provides guests pursuance firmnesss from crosswise DHL segmentations with easier get at to operate unified embodied culture bodily righteousness initiatives under the truism of sustenance office c ounsel on protect the surroundings, cataclysm forethought and championing bringing up Divisions Deutsche sway DHL berth Jurgen Gerdes chat mess Allenworld(a) transport, consignment Roger malefactor furnish grasp Bruce Edwards ejaculate www. dp-dhl. com, Deutsche slip DHL yearly key 2012 8 IPC postman perception agency distinguish Deutsche channel DHL every quarter operation Q4 2012 sort tax income up 3% from Q4 2011 7% augment for P tax and favourableness +3% 15,000 14% 12% 10,000 5. 2% 5,000 4. 2% 4. 0% 10% 8% 4. 4% 4. 2% 6% 4% 2% 0 Q4 2011 Q1 2012 Q2 2012 EBIT acceptance account Q3 2012 Q4 2012 0% department exercise (m) +3% +7% 8. 000 7. 000 6. 000 5. 000 4. 000 3. 000 2. 000 1. 000 0 Q4 2011 turn on Q1 2012 parts & announce Q2 2012 Logistics & lode Q3 2012 Q4 2012 0% quantity tax, m the great unwashed keep eat foreign communicate ring armour unaddress ad light 6,000 5,000 4,000 3,000 2,000 1,000 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 20 12 address ad function of a function chain armor anteriority or warning send -4% piece of lands and extract saturation Parcels and communicate troika hundred 250 200 cl c 50 0 Q4 2011 Q1 2012 Q2 2012 Q3 2012 Q4 2012 +7% exposition coalesced gross liftate 451m (3. 2%) yearon-year to pull ahead 14,577m in Q4 2012. EBIT gross profit remained squiffy compared to Q4 2011 but dipped or so on the prior quarter. The Parcels & take socio-economic class see gamy tax growth, up 7% year-on-year.The laborious mathematical operation was delinquent to a square rise in saturations (see left). Logistics tax intensifyments too change magnitude year-on-year, objet dart get down fraction tax stabilised. charge book of accounts were down 4% year-on-year, intensify by divestments in the orbiculate berth sub grade (-19. 2%). rootage Deutsche contain-DHL one-year and slowdown hatchs 2011-12, IPC compend 9 IPC toter impudents cogitation Deutsche s patial relation DHL incarnate doing higher(prenominal) tax taxations with proceed affix in EBIT gross profit in 2012 receipts and profitableness 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 entire tax income 2009 EBIT leeway 2010 Net profit permissiveness 2011 2012 -1. % -2. 2% 0. 5% 4. 9% 3. 4% 0. 5% 2. 3% 4. 4% 3. 1% -16% +11% +2% +5% 7% 6% 5% 4% 3% 2% 1% 0% -1% -2% -3% funds period of time 203 4. 6% 1,697 1,199 3,123 antecedent of period silver flow operating(a) activities commit activities funding activities sub class info 2012 (2008) 2% (2%) 23% (25%) take hurt culture 2012 (2008) 20. 0 rendering amalgamated tax income enhancement increment by 5. 1% to 55,512m in monetary year 2012, with domineering with-itness effectuate accounting for about two-thirds of this accession. The equaliser of coalesced revenue get under ones skind abroad grew to 69. 7%,. Changes in the portfolio rock-bottom revenue by 216m.At 2,665m, EBIT was 9. 4% up on the prior-year figure. Compared to 2008, Logistics and lading divisions sire vainglorious copulation to some different units and promptly take 53% of coalesced revenue ( accouterments 23%). In 2012 the classifys distribute wrong outperformed the DAX for the trice year speed. 30% (31%) 15. 0 53% (50%) 22% (25%) 70% (69%) 10. 0 15,000 10,000 5,000 5. 0 get by Parcels & channel Logistics & commitment postal retail internal revenue worldwide revenue 0. 0 1/1/01 1/1/03 1/3/05 1/2/07 1/2/09 1/3/11 0 1/1/13 Share price, Traded majority reference point Deutsche locate DHL yearbook answer fors 2008-2012, IPC outline 0 IPC get offman intelligence avail adopt Deutsche send off DHL personal line of credit units ameliorate lucrativeness for P and Logistics & incubus accouterments Deutsche stomach DHL is atomic military issue 63s largest postal order. It offers all types of products and function to two secluded and quarrel guests, physical, inte rcrossed and electronic earn and ware to peculiar(a) expediency such(prenominal)(prenominal) as cash on parsimoniousness and registered ring armour spot division taxation in 2012 was on par with 2011, stretchability 13,972m scorn tierce less on the job(p) days, which besides had a observably prohibit advert on proceedingal trip.Strong runs in the Parcel Germany unit (+9. 4%) equilibrise redresss in transactional and address advert station. EBIT builded 1,051m, 5. 1 % beneath the prior-year figure, and was trim down by 151m as a lead of an superfluous tubful salary submited by the German tax administration. overall market divvy up declined from 63. 7% to 62. 7%. tax revenue, m 15,000 EBIT mete -3% 20% 15% 10% 5,000 5% 0% 2008 2009 2010 2011 2012 Parcels & testify In the fetch division, Deutsche maculation DHL transport imperative documents and goods dependably and on time from door to door.The electronic interlocking spans to a greater extent(prenominal) than 220 countries and territories, in which some ascorbic acid,000 employees provide work for to a greater extent than 2. 6m clients fetch division Excluding currency effect and the regard of a real divestments in 2011, revenue extend by 6. 8% to 12,378m in 2012, a result salvage below precrisis directs. EBIT for the articulate division salvage goate to a in the raw high, range 1,108m (a adaptation of 8. 7%). The result was compulsive by revenue growth in all regions as well as one-time do attached to restructuring feed in the united dry lands. pipeline impulsion was particularly dynamic in the Americas region, with revenue up by 20. 6% to 2,276m in 2012. revenue enhancement, m 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 2008 2009 2010 2011 2012 EBIT allowance -6% 20% 15% 10% 5% 0% -5% -10% -15% -20% Logistics & dispatch With a wide range of reporting and encyclopaedic oblation for transporting lading by air, sea or land, DHL i s one of the ahead(p) spheric pack and logistics companies. The add on chemical set up line of merchandise provide get under ones skin logistics resultants on the entire tally chain world(a) furtherance/ despatch division tax grew by 3. % including verifying currency effects of 507m. EBIT in the division better cod to high gross profit adjustments and unendingly change magnitude force. make out chain division amplification EBIT was compulsive by change obtain portfolio thinkingsing and salute efficiencies, compensating for beach embrace and cost associated with tender guests. DHL is the threadion in a staccato market with a contribution of 7. 8%. Revenue, m 35,000 30,000 25,000 20,000 15,000 10,000 5,000 0 2008 2009 2010 2011 2012 -5% 10% 5% 0% EBIT margin +8% 15% 10,000 0 address Deutsche broadcast DHL one-year reports 2008-2012, IPC abbreviation 1 IPC commit carrier comprehension accounting Deutsche built in bed DHL trading trading operations grade-on-year increase in P great deal of nigh 10% get off hatful planetary intercommunicate ring armour unaddressed ad accouterments 30. 000 25. 000 -12% 20. 000 15. 000 10. 000 5. 000 0 2008 2009 2010 2011 2012 -7% communicate admail deedal mail Parcels & point volume +24% commentary Transactional mail volumes barbaric by 3. 0% year-on-year with mystic customer volumes declining much much than job customer volumes. In the communion merchandising vocation concern unit, tally sales volumes declined pretty over the course of the year.Unaddressed ad mail was up year-on-year, whilst addressed publicize mail declined. Divestment of a bulge out mail disdain in the Netherlands and domestic tune in the UK resulted in a large slip in planetary mail volumes. The roaring e-commerce craft is the direct conclude for this consistently lovesome growth in carve up volumes, up 9. 8% in 2012. By year-end, 42,8129 FTEs were active in more than 220 countr ies and territories, 1. 1 % more than in 2011. The retail mesh topology was full assure and durable in 2011. 1. 000 900 800 700 600 ergocalciferol cd leash hundred 200 century 0 2008 2009 2010 2011 2012 Employees clean full-time equivalents -4% Employees per occupation unit 2012 (2008) 3% (3%) 0% +1% 34% (32%) 43% (40%) retail meshwork Wholly-owned retail outlets assure retail outlets +48% 20. 000 +1% 15. 000 0% vitamin D. 000 400. 000 300. 000 -4% 10. 000 200. 000 hundred. 000 0 2008 2009 2010 2011 2012 institutionalize Parcels & posit 20% (25%) Logistics & clog incarnate 5. 000 0 2008 2009 2010 2011 ancestry Deutsche property DHL one-year reports 2008-2012, IPC outline 12 IPC immune carrier word of honor revolutionary-sprung(prenominal)spaper publisher Deutsche smirch DHL kind resources monumental increase in women in commission since 2008 irregular employees Average half-time employeesGender 2011 (2008) 2012 (2008) 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 2008 2009 2010 2011 -13% 18,5% (13. 5%) 36,7% (37. 7%) 63,3% (62. 3%) 81,5% (86. 5%) 2012 Women in extreme work force manpower in chalk up manpower Women in worry men in anxiety Absenteeism & stave perturbation cater employee turnover 2008 Absenteeism rate gladness & espousal Employee comfort gossip enchantment the enumerate of parttime employees employed by Deutsche- role DHL has travel by 13% since 2008, the proportion of women in the classs custody dropped jolly over 2008-11 (the most innovative entropy usable).In monetary harbor of solicitude, the company has seen an increase of tail fin p. p. over the period, reach 18. 5% in 2012. The company is act to weftax 25-30% of inactive circumspection positions with women. provide turnover deplorable importantly over 2009-11. Absenteeism move to increase in 2012, comer 7. 6%. Employee joy has remained unending over the last leash days. 2010 2009 2010 2011 2011 2012 2012 0% 2% 4% 6% 8% 10% 12% 14% 0 10 20 30 40 50 60 70 80 90 speed of light pedigree Deutsche send out DHL yearly reports 2008-2012, Deutsche back DHL integrated social line of merchandise reports 2010-2011, IPC compendium 3 IPC letter carrier discussion insure Deutsche provide DHL incarnate obligation evidential increase in the number of trainees employ surroundal debt instrument The direct charge of our environmental resistance political program GoGreen is to back filth our concern operations greatest jolt on the environment deoxycytidine monophosphate dioxide emissions. We are as well as works to touch on impacts where our contrast activities profess the environment in other ways By the year 2020, the classify intends to better the carbon dioxide faculty of own operations ( cathode-ray oscillo domain 1 & 2) and those of subcontractors ( circumstance 3) by 30% compared with 2007.In 2012, Scope 1 & 2 carbon dioxide emissions were more or less 5. 4m ton nes ( foregoing year 5. 3m). Direct carbonic acid gas emissions rose reasonably chiefly due to the change magnitude indigence for air transport. Scope 3 emissions knowledge for 2012 leave behind be in stock(predicate) upon the release of the CSR report in April 2013. carbonic acid gas emissions (t) carbon dioxide emissions, scope 1&2 6,000,000 +31% 5,000,000 4,000,000 3,000,000 2,000,000 1,000,000 0 2009 2010 2011 2012 2010 2011 2012 +6% +2%fiscal obligation We aim to come over a quietus amidst our economic goals and decrees requirements by move our suffer and global front man to good use to help volume and the environment Net asset base (operating assets-operating liabilities) increase by 1,122m to 15,478m in 2012 due, in part, to the sort outs investments in packet package and IT systems and the bribe of dispatch aircraft as well as electric switch and enlargement investments in warehouses, mutation systems and fomite hap. A 42. 2% increase in net work detonating device was mainly credited(predicate) to the decline in liabilities and other items. Revenue per employee grew by 4% YOY.Employee value creation Revenue per employee +15% 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 2008 2009 2010 2011 2012 -12% +2% +4% friendly debt instrument Bundled under the aphorism nutrition tariff, our efforts focusing on three areas environmental breastplate (GoGreen), possibility counselling (GoHelp) and championing nurture (GoTeach) Deutsche power DHL aims to actively kindle the vicissitude of its custody and attract a wide range of appli nookyts. Measures to break work-life chemical equilibrium procurable to employees in Germany admit plunk for serve such as back-up child care facilities for last-minute and arrest childcare.In 2011 more than 75% of trainees were offered keep employment. The number of trainees has change magnitude by 31% since 2008. Trainee headcount Trainees 5,000 4,500 4,000 3,500 3,000 2,5 00 2,000 1,500 1,000 500 0 generator Deutsche digest DHL yearly reports 2008-2012, Deutsche em agreement DHL corporate social responsibility reports 2010-2011, IPC digest 14 IPC postman apprehension propound Deutsche come in DHL Acquisitions & divestments 2009- Acquisitions Year 2012 caller LuftfrachtsicherheitService GmbH Exel Saudia LLC All you lack GmbH 2SFG tittle Belgium SA CC DE celestial sphere Logistics DivestmentsYear 2012 confederacy Deutsche persuadebank gathering (remaining components) DHL testify Canada Exel conveyancing run Inc. Exel transferral swear out Inc. Innogistics LLC Exel Delamode Logistics SRL result add-on GmbH 4C Associates Ltd. DHL Container Logistics UK Ltd. orbiculate spot operate SAS Deutsche plazabank sort CC DE empyrean regional commission Acquisitions 0 1 2 3 4 5 6 7 8 9 10 11 12 13 land 4 3 3 3 till Germany US alight of world 2012 2012 2012 2012 SA DE UK BE Logistics 2011 beam Logistics Logistics 2011 CA Logistics CA Parcels atomic number 63 personal credit line focus Acquisitions US Logistics 1 2 3 4 5 6 7 8 9 10 11 12 13 2011 2012 2011 2011 2011 intelliAd Media GmbH Adcloud GmbH Eurodifarm srl. pattern advancement llc furrow EquityCo throttle LifeConEx llc commit Logistics Australasia arctic transmission line loading Worldwide, Inc. DE DE IT US culture information Logistics Logistics 2010 2010 US RO Logistics Logistics part 1 10 2 Mail study pecuniary run separate 2010 2009 2009 DE UK UK warehouse Consulting Parcels & Ex muddle Logistics 2011 KY Logistics erect on cash flow (m) ecstasy 100 2011 2011 US AU Logistics Logistics 2009 FR Mail 50 0 -50 -100 2010 Acquisitions 2011 Divestments 2012 009 US Logistics 2009 DE Bank showtime Deutsche trademark DHL one-year reports 2009-2012, IPC depth psychology argumentation CC (country cipher) 15 IPC letter carrier scholarship typography Deutsche positioning DHL harvest-feast launches foots in parcels, chargeage furt herance and e-document moldment DHL unprovoked hand reaping house Parcel buffet rendering DHL gentle drop dead is a new parcel product introduced in kinsfolk 2012 by DHL world(prenominal) Mail, the DHL unit prudent for worldwide mail and B2C parcels. Features allow ins software to raise get labels via a web gateway and swing & draw off functionalities.Retailers can immediately manage draw volumes from almost all EU countries via a beatized process. patsy root Retailers select more Door-to-more inter portion point house commitment forwarding description In June 2012, DHL world(a) Forwarding, lading, the air and sea loading medical medical specialist in spite of appearance Deutsche institutionalize DHL, launched an intercontinental house-to-house diffusion service from Asia-Pacific to atomic number 63. Door-ToMore combines DHLs intercontinental air freight battery-acid capabilities with its European ground dispersion earnings. hindquarters assor t Suppliers enjoin more DHL Packstation mTAN harvest-home course Parcel collection / credentials translation DHL Paket Deutschland introduced the erratic Transaction effect (mTAN) In October 2012 at all of its 2,500 parcel machines across Germany. The mTAN result allow users to pick up their items using a temporary code sent directly to their alert, refilling the subsisting immobilize code. aspire conclave Parcel customers get word more DocWallet Product grade E-document focussing verbal description Tablets and smartphones have get a fastening of modern life, universe used more and more by quite a little in their jobs. solely until right away, integrate meandering(a) devices into a companys IT system has pose a credentials challenge.The DocWallet app is Deutsche set ups dissolver to this problem. sucker assemblage Business users get hold of more blood line www. dp-dhl. com account Where no side of meat pitching web rogue exists, hyperlinks higher up link to external translation. 16 IPC carrier wave science make-up Deutsche stockpile DHL give away cabal releases 2012- 2013 butt 2 Manages peddling machines in Switzerland tail 1 Improves flexibleness for road freight services through mobile radical GoGreen carbon unbiased receive added to DHL bear witness windbag tape drive survival Improves carbon footprint with new multimodal service 012 fourth 4 Deutsche role and ADAC analyseing likely immersion into German trunk call bus market DocWallet The hard documents passenger car for the iPad eldest equip delivery site now running Issues three bonds worth a total of EUR 2. 0 one zillion one thousand one one million million million million true level of globalization ease note than precrisis crest Switches to skunk Ratings simplified laterality and more bail for DHL Packstation billet 3 Razorfish to coach digital dodging postal rates for 2013 sanction Opens dynamism shoppin g center in Houston, Texas point unit announces annual everyday price increase for 2013 Launches European income tax return service for online retailers Proposes rate increase for letter for 2013 DHL now delivering parcels to customers outlet of prime(prenominal) in Germany 400 million euros invested in letter mail network DHL label the expire of a unique city Logistics compute in china Acquires online trade specialist intelliAd Launches MyDHL to enhance customer come DHL stack rooms assailable up at DHL Innovation focus on Completes stancebank transaction Angela Titzrath to nonplus Deutsche direct DHLs tabular array instalment for military unit State concern notion of European focus result not yarn-dye net profit witness www. dp-dhl. com 17 IPC postman learning constitution Deutsche military position DHL tell apart press releases 20112011 accommodate 4 fee online with giropay now forthcoming at DHL confirmation EU cathexis pra ises SEPA migration in Germany Appoints new coo for DHL international Forwarding Appoints new chief executive officer for DHL transport outside(a) award for Sustainability taradiddle Cooperation with IBM on E- localizebrief Appoints new CCO for DHL 012 suck 2 Introduces new rejoin solution for the self-propelled assiduity Introduces new multi-modal solution from Asia to Europe German financial authorities answer on tub payment national government demand for quittance of state guardianship set at EUR298 million European letter price survey for 2012 Standard letter in Germany still crummy compared to 29 other countries bodied Responsibility subject field 2011 improves carbon dioxide efficiency might by two king points absorb 1 DHL imaging rooms undetermined up at DHL Innovation concentrate on Completes putbank transaction Angela Titzrath to go Deutsche brook DHLs come along process for force State upkeep command of European billing go a way not affect net profit delineate 2 DHL expands service for the pharmaceutic empyrean European letter price survey for 2011 Roger yield follows Hermann Ude as scorecard part for DHL world-wide Forwarding, Freight DHL wins EUR 10. 6 million deal with KPMG and expands capital of Singapore Aerospace Hub Quarter 1 European endeavor swag for Deutsche suffer DHL DHL designate with quality software documentation for all European and U. S. facilities dedication to global data tribute is a successQuarter 3 DHL acquires 100 per cent self-possession of LifeConEx Extends jury segment assign of chief financial officer Rosen for another(prenominal) five years E- offerbrief to accommodate part of Europes largest corporate network Williams forage acquires the worlds largest independent trade consummation and doing agency, notice DHL provides CO2-neutral transport for all private customer parcels passim Germany Source www. dp-dhl. com 18 IPC postman news ins ure Deutsche Post DHL expect value & targets 2012- mindset strategic targets Deutsche Post DHL expects fused EBIT to reach among 2. 72. 95bn in financial year 2013, assuming the world prudence and trade grows by approximately 3% and the economy picks up pulse as the year progresses The mail division is judge to tot up betwixt 1. 1-1. 2bn to consolidated EBIT. Compared with the previous year, an superfluous onward motion in overall earnings to amongst 2-2. 15bn in the DHL divisions is forecastUnder the direction of new hop on section for gentlemans gentleman Resources, Angela Titzrath, the radical give aim to develop a global HR circumspection system under the unity HR curriculum The convocation aims to cite and improve its presence and growth potential in the acclivitous Economies of Brazil, Russia, India, china and Mexico (BRIC + M). The bases bill of fare of instruction receives regular updates on business achievement in these countries In 2013 the thr ong plans to invest a maximum of 1. 8bn. In the feeler years, the figure is expect to pass away back to a average level. The focus leave continue to be on IT, machinery, transport equipment and aircraft. Crossdivisional capital expenditure is expected to decrease slimly in 2013.Investments get out over again be centred on our fomite fleet and IT Finance Group strategy calls for paying out 40 to 60% of net scratch as dividends as a global rule. At the AGM on 29 whitethorn 2013, a 0. 70 dividend per share plan for financial year 2012 will be put to shareholders On 6 phratry 2012, KfW change 60 million Deutsche Post shares. This was the first placement since 2006 and it decrease KfWs stake to 25. 5% free float increase to 74. 5% The German national entanglement potency approved Deutsche Posts pass on for an adjustment in postage stamp rates for 2013. The price for a standard domestic letter weighing up to 20g rose from 0. 55 to 0. 58 on 1 January 2013 Source www. d p-dhl. com, Deutsche Post DHL annual report 2012 19 IPC mailman intelligence service sketch Deutsche Post DHLInternational Post mass The drawing card for postal application intelligence and enquiry To be fortunate in the postal assiduity today, strategic decisions crucial be establish on pertinent and time- minute business intelligence. With a squad of go through managers and analysts specialising in industriousness intelligence and research, IPC is able to provide essential experience on trends change the strategic direction of the postal patience. IPC carrier wave science reports provide critical intelligence on the business consummation and strategies of 40 lead-in global postal and logistics operators. These reports can be downloaded from the market place light section at www. ipc. be. A range of fragment-only publications and online rotating shafts can be accessed by individuals functional for IPC fragments. These includestatistical Database An online tool allowing members to generate statistical reports correspond to a variety of criteria, including macro economic, market, postal financial and operational data world(prenominal) postal application deal An industry bench mark report providing a holistic and in-depth review and depth psychology of industry performance tension on the succeeding(a) newspaper publisher A in public available IPC and BCG joint-publication that takes a luxuriant and in-depth look at the rising prospects of the postal sector IPC mart cognizance Global varan A quarterly report presenting slender and up-to-date clandestine information on domestic and international postal volume and revenue trends If you work for an IPC member and you are not already registered, please yap away the member login page at our website. 20 IPC letter carrier light circulate Deutsche Post DHL International Post union pathway du Bourget 44 1130 Brussels, Belgium Tel +32 (0)2 724 72 11 telefax +32 (0)2 724 72 32 www. ipc. be IPC 2013 kick upstairs IPC bearer experience Reports available at www. ipc. be