What are the difference between the couples who decided to have a baby Essay

What are the difference between the couples who decided to encounter a baby or non - Essay ExampleFirst, early couples unremarkably go by means of a lot of financial problems. Couples who decide to cast off babies at a youthful age, therefore, faces a lot of such problems. Usually, young couples have jobs with small basic salary. Raising a baby does not only require the couple to have enough money, but also adequate time to ingest care of the baby. This implies that the couple will not have enough time to develop their career and make more money like the couples without children who take adequate time when they are between 20 and 30 years old to move through various jobs and job groups that pay higher. As Pope Francis suggested, couples who decide not to have children are usually more energetic, younger and richer than before as they have enough of free time on their hold to exercise and make money. On the contrary, a young couple with children usually has no or less(preno minal) control of their time and money because of their children. The young parents do not have adequate time on their own when their children are still small, unlike the couples without children who usually have all the time with each other. The young parents are also very cautious about their spending because of their inadequate salaries. When one is a young parent, they are also required to pick their children from school and drop them in the morning, unlike the childless couple. It is a big contrast with the childless couples who are frequently spotted hanging out with their friends after work. In general, the childless couple can be said to spend much of their time in accessible life than on family.Another difference between the childless couple and the couple with children is manifested in their ship canal of thinking. Young parents are usually considered as big children. This is so because, the young parents do not usually have adequate parenting experience. In most cases, b eing with their babies make them learn most of the things that take luff in their babies lives, some of which

Ukraine Prince Analysis Essay Example | Topics and Well Written Essays - 1250 words

Ukraine Prince Analysis - Essay ExampleIn fact, the further situation in Ukraine depends on elections outcomes, after the 26th of March, when Ukrainian citizens elect new fan tan (Verhovna Rada) deputies, the deputies of local authorities, etc.The future direction of this young state developing will be outlined after new Parliament majority forming and new ready parson nominating. Itll be a suck sign for investors for further actions. If new Parliament majority is pro-president with liberal Prime Minister (loyal to Ukraine President success Yushchenko, like Yuri Yekhanurov), then investors bum definitely wait the implementation of declared reforms. If the new Prime Minister is Yulia Timoshenko (possible case), then investors must be more careful as Mrs. Timoshenko enjoys pop off methods of economic regulation. At withstand if opposite parties form the majority, foreign investors brush off wait radical differences to the state-developing course, chosen by President.At first, its necessary to progress liberty of speech, press etc (one of the great achievements of new authorities). Then Government should finally refexercising from hand methods of economic regulation. Recently Ukraine got the free-market economy status also the USA repealed Jackson-Venik amendment for Ukraine. Future government must use these privileges. Conducting free and fair tenders for enterprises privatising, equal tax policy etc. are obligatory conditions for regime change.As you can see, we chose the next actors, which play the most important role during pre-election company. Who are they?1. The party of regions leaded by Prime Minister Victor Yanukovich, who was the main oppositeness of Victor Yushchenko during last president elections. This party has the highest popularity - from 22 to 27% according to different surveys. This group is well sponsored (Rinat Akhmetov, the richest businessman in Ukraine, is one of its leaders), and is the most serious opponent to pro-president pu sh ups.2. BYT - Block of Yulia Timoshenko, the first Prime Minister after Orange Revolution. This ambitious lady was the wishes to become a powerful Prime Minister. She keep backs Mr. Yushchenko, but has some conflicts with his party Our Ukraine 3. Our Ukraine - the most reliable support for Mr. Yushchenko party, which nevertheless bemused a significant electorate segment during the last year.4. The Socialistic Party of Ukraine (SPU) headed by Olexandr Moroz, supposed to be include into pro-president majority, and tries to secure more vote than 4 years ago.5. The Communist Party of Ukraine (CPU), headed by Petro Simonenko, is a hard opponent to present forces, but gradually loose electorate support.6. Litvins Peoples Block We, headed by present Parliament talker Volodimir Litvin, can supplement either pro-president or opposite group of parties. They position themselves like the third (neutral) force and have not much support.7. The Opposite Block Not Yes, headed by the first Ukra ine President Leonid Kravchuk, is home opposite party, which has no developing program, but just is against orange forces. This group has a little support and has small chances to be represented in new Parliament.8. One or even two parties can also secure more than 3% of votes. It can be either opposite parties (Natalia

Legal Aspects of International Business Assignment - 2

Legal Aspects of multinational Business - Assignment ExampleThis relates to performing especially copyrighted music, plays or other literary deeds in public. Therefore, the copyrighted work cannot be exploited by another person for economic gains without leave from the author. It aims to safeguard the economic returns that are due to the author due to that work.Under section 102 of the U.S Copyright morsel of 1976, the 7 categories of works eligible for copyright protection are literary works, Motion pictures and other audiovisual aid works, dramatic works, choreographic works and pantomimes, sound recordings, musical works together with the accompanying words and pictorial, sculpted and graphic works.Ann invention is a new creation either by manufacturing or composition that is unique(p) in its aspects. It may be a new process, a new or better work of an existing material or process. Therefore, it can be a new technical or scientific idea. Inventions often arise from extensiv e research. They are protected through intellectual property

Write a research paper on the concept of jihad Thesis

Write a research paper on the concept of jehad - Thesis casingit means craft mindedness, groups interpret the same as a tool to exert their influence, individuals consider it as their duty, the U.S authorities interpret it as the influence of fundamentalism on unearthly belief and the reason behind terrorism, Moslem world considers it as the core locution of their belief, and the rest of the world considers it as the reason behind sacred intolerance or fundamentalism.This section of the research work is divided as jihad, differences in meaning, for groups and individuals, implication of jihad for the U.S., implication of jihad for the Muslim world, and implication of jihad for the rest of the world.Basically, the word jihad possesses inner meaning, i.e. duty mindedness of the believers. To be specific, this word denotes the inner struggle faced by the believers while proving their devotion to the almighty. On the other(a) side, Shia Muslims interpret this word differently bec ause they consider that it is their duty act against the infidels in general. Gilles Kepel states that, By designating, in the Muslim context, all efforts to propagate Islam as jihad, in their eyes the word comes to signify a sanctum sanctorum war against all infidels who they stigmatize as such (x). To be specific, this sect of Muslims provides importance to the violent aspect of jihad. When one provides importance to the inner struggle faced by the believers, jihad becomes non-violent. When one provides importance to the show of physical struggle, jihad is misinterpreted and misunderstood as a violent act. Still, some followers consider that weird struggle cannot help one to be with the almighty. Then, the violent aspect of jihad gains upper hand and results in drastic after effects. When the term jihad is superimposed into the context of religious belief, one can run into that the same is less violent. Then, the struggle against the disbelievers will be transformed into the s truggle to transform the society. In the religious text, jihad is

Economic Trend in Countries Like Ireland, Malaysia, Essay

Economic Trend in Countries Like Ireland, Malaysia, - attempt Examplean Institute of Economic Research, such corrective measures have led to an increase in close of the consumer product prices, thus raising the cost of living. Such a situation is giving inflation an velocity hand, especially with issues revolving around the cost-push and demand-pull factors being on the rise.In a report made by the subdivision of Statistics of Malaysia, in that respect was a noticed expansion in the nations Gross Domestic crossroad (GDP) in the 2013 fourth quarter. There is a sense of growth in Malaysia because it is demonstrating to be an economic pace-setter in the Asian region.The table below shows the GDP growth rate of Malaysia since 2010, expressed as a percentage. From the table, it is actually clear that the last quarter in the year 2013 recorded an improvement of 2.4% from the previous quarter that was at 1.9%. However, TradingEconomics.com records that the nitty-gritty growth rate in 2013 fell to 5.6 from 6.4 in 2012.There is a clear index number that Irelands GDP recorded a 2.4 percent in the fourth quarter of 2013, which is due to the wide imports and a reduction in the general consumer expenditure. This is in relation to IAB Treasury Economic Research as shown in the chart below.The Economic and Social Research Institute confirms that there are many investment opportunities in Ireland. This is because there are positive trend in the machinery and equipment purchases. The statistical calculations indicate that the trend has heavy(a) by a margin of 11 percent. In addition, there is a huge growth humble in the construction industry, which indicates good improvement.Regarding Irelands expenditure, there is a massive growth in imports (stlouisfed.org). Statistically, there is a 1.0% improvement in government spending as compared to the 2013 third quarter, which was at 4.9%. The imports show a slight improvement that is 0.8% as compared to the previous quarter , which was at 0.5%. Irelands expenditure had 9.8 percent in the total exports because of a

Expand online ASOS retailing into France Market Essay

Expand online ASOS retailing into France Market - Essay ExampleAlso, it has to integrate and closely sync its online and offline marketing and communication activities. (Pughe L., march 2006)13Johanson & Wiedersheim-Paul, (1975), The Internationalisation of The Firm Four Swedish Cases, retrieved March 14, 2009, from 18Pughe L., (March 2006), Marketing Tactics Commonly Used By Small Internet Based Retailers To Sell speciality Products, University of Oregon, retrieved March 14, 2009, from 18ASOS cannot afford to be an UK only retailer and has to spread its presence in otherwise geographical markets. While EU countries like France should its most preferred destination for expansion, ASOS also has to take a long term strategic stand and expand to other matured markets like North America, The Oceania or emerging markets like Russia, Brazil, India and China. France represents a great opportunity, but also poses a tough challenge for ASOS. With a very stable political and economical envi ronment and a high degree of internet penetration, France is i of the obvious destinations for expansion for ASOS. However, it might be difficult for ASOS to replicate the kind of growth rates it has achieved in UK in France too.ASOS is a vibrant online fashion and beauty store for men, women and children. ASOS was established in the year 2000 and inwardly a very short period of time it emerged to be United Kingdoms largest item-by-item online fashion and beauty retailer. It has an unbeatable volume and affirm of products. Over the years ASOS has been successful in expression around 19000 brands and to keep up with it. ASOS also adds about 100- new lines each week. ASOS has a product range that appeal to all in the age group of 16 and 34 years. The website of ASOS sees almost 5 jillion unique visitors a month and has a whooping 2

Recommendation Essay Example | Topics and Well Written Essays - 250 words - 1

Recommendation - Essay ExampleSegmentation helps in the discipline of a sound, competitive advantage. Therefore, a better market positioning strategy can be developed through proper market segmentation. Market positioning involves building of a long-term impact on the minds of the consumers through differentiation of its commodities from rest. Market positioning utilizes physical attributes and promotion to build a clear notation of a companys product from the rest (Wang 38, 2009).Stirling Hotel ought to concentrate on the strengths and opportunities instead of concentrating on drawbacks and threats that whitethorn bring the business down. Therefore, the hotels weaknesses and threats become paramount in the establishments. The hotel is better achieved by looking at the threats and flaws than utilizing the strengths and opportunities. Converting threats and opportunities into strong points can serve as the competitive advantage of the hotel since several hotels can also be establis hed on the same strengths and opportunities. The hotel focussings ought to create outstanding features or characteristics that are more attractive than from former(a) hotels. Therefore, the management will be required to employ innovativeness in the generation of marketing strategies and competitive advantage. The management should also develop suitable promotion strategies through utilization of the promotional mixes or

Con law 4 Essay Example | Topics and Well Written Essays - 750 words

Con law 4 - Essay ExampleThe states can non institute such a penalty because of the due process clause of the Fourteenth Amendment, and most states are against such punishments. There have been cardinal main aspects of consideration by the courts in defining such punishments these are the amount of punishment and the regularity of punishment. The courts rely on the evolving standards of decency when considering the method of punishment. On the separate hand, in considering the method of punishment the courts use the equipoise rule (Prison Conditions and the Deliberate Indifference Standards the Eighth Amendment, 2011). Over the years, there has been an extension of the Eighth Amendment to cover the conditions of the inmates confinement. However, the incumbrance pressed the supplicant to prove that the officials were deliberately indifferent. Louisiana ex rel. Francis v Resweber 329 U.S 459 (1947) this berth held that the petitioner had to show a reasonable intent on the part o f the officer administering the punishment. Gregg v. Georgia 428 U.S 153 (1976) established the unnecessary and wanton infliction of pain standard. The consideration is whether the unnecessary pain inflicted was to serve as punishment and its counterweight to the crime committed. Obduracy and wantonness was a key requirement in this standard. The Rhodes v. Chapman case caused the further training of the Gregg standard in 1981, which expanded the scope of the Eighth Amendment to include prison conditions. In Rhodes v. Chapman (452 U.S. 337, 1981) it held that prisoners being housed in double cells is not in contravention of the Eighth Amendment. The Courts were of the opinion that the Constitution does provide for the provision of contented prisons and deprivation of lifes necessities are in violation of the Constitution. However, to double-cell an inmate with a chain smoking compartment is unconstitutional, as was held in Helling v. McKinney (509 U.S. 25, 1993). The Courts held that a Nevada inmate, double celled with a chain smoker, had a right to seek a court action. This is because the situation exposed him to some health hazards that he could incur as a hands-off smoker. However, the courts subsequently offered a more lenient standard for the prisoners this standard is familiar as the deliberate sluggishness standard (Eighth Amendment and Deliberate Indifference Standard for Prisoners, 2013). Deliberate Indifference Standard Estelle v. gamble 429, U.S 97 (1976), was the start-off case in which the courts discussed this standard. Generally, deliberate indifference seems to people as the blatant but conscious brush aside of a persons consequences in relation to his actions or omissions. Negligence on the part of the officials is not a requirement. The court uses it in determining whether an officer has in one way or the other contravened the civil rights of an inmate. The first attempt by the courts to define this standard was made in Farmer v. Brenn an, 511 U.S. 825 (1994). The try on has three parts the first requirement is a substantial or excessive chance of disgrace to the inmate. This requirement is heavily dependent on the facts of the case presented in court. An example of such a case is Willis v. Baldwin, 70 F.3d 1074 (9th Cir. 1995), where the courts ruled that an exposure to asbestos in a prison constituted a substantial risk of harm. The second requirement is actual knowledge of the risk by the official. Obviousness of the

Supply Chain Analysis Essay Example | Topics and Well Written Essays - 4500 words

Supply Chain Analysis - Essay ExampleSome of the major win of a speedy response supply chain system that argon discussed in the paper include timely delivery of the raw material and products, maximum security profit maximization and sales mendment. The logistics proceeding and inventory assessment is a vital responsibility of evaluators and logistics managers. Key measures used to assess the inventories and logistics performance that be discussed in the paper include Order fill rate, Accuracy of data to improve inventory management, going between the Quantity of Products Received and Quantity of Products Ordered, Logistics System Assessment Tool, Perfect order measurement, comprehensive and day-to-day orientation of the logistic performance. The phenomena of local optimization that is brought up by the desire of the supply chain partners to maximize their profits adversely affect the optimality of the entire supply chain. This paper discusses how coordination, relationships am ong the partners, making sacrifices and compromises as major ship canal of mitigating the problem of local optimization.Supply chain management (SCM) entails the coordination of all the activities that are involved during the production of goods and service in a company. Some of the major aspects that are covered by SCM include transportation and stock of raw materials, controlling and monitoring work-in-progress as well as transportation of the final products from the factories to consumers. A rapid response supply chain system involves the various activities emulated by organizations in order to ensure that they are in line with the changing business atmosphere. Even though companies allocate significant financial resources to improve their supply chains, it is imperative to ensure that there is a positive linkage between partners in a supply chain. A rapid response supply chain system stipulates that there should exist

Imagine you are the advisor to the Secretary General of OPEC. You are Essay

Imagine you are the advisor to the Secretary universal of OPEC. You are asked to assess the ability of OPEC to manage the determine of - Essay ExampleThese members supply around 40% of the worlds vegetable crude (USA Congressional Record, 2007). Law of Supply and Demand (Mankiw, 2008) OPECs economic close is to control takings in companionship to raise the price of fossil cover and til nowtually increase the propagation of its members substantial profit. In a free grocery store, the supply and demand tend to push the price at the level in which quantity supplied and quantity demanded are equal (Baumol and Blinder, 2008). Based on this law, it can be pictured out that when the supply of a normal good is low but its demand is higher, it advantageously results to price increase. Thus, OPEC is on the right track of controlling production in order to maximise the oil resources of its members. In fact, it has a significant power to control the entire market considering that 70 % of world oil reserve belongs to the cartel. Furthermore, OPEC targets to supply only 40% of the worlds oil consumption. This means that it has created influence on the worlds oil supply provided that the demand is higher and even reaching to an upward coil due to rising economies. Oil is the lifeblood of the modern economy (Navarro, 2008). This means that every economy, developing or even highly developed will tend to maximise resources and even operations, but this cannot be addressed expeditiously without relying heavily on oil supply. For instance, oil has become the very reason for every business to operate. From production, slash to transportation and inside every household, oil is gaining a wide range of importance, function and economic role. Thus, oil is considered as a normal good and becomes the basic commodity in the world. Oil therefore has created a specific level of demand depending on a certain economys requirements in order to sustain and enhance its development a nd growth. However, from 1972 to 2008, it is noted that OPEC has been ineffective at maintaining cooperation among its members due to issues concerning restriction of production (Mankiw, 2008). Mankiw explained that members were tempted to chisel their productions just to gain more profit advantage. As a result to this, the increase of oil price was never been successful on restricting production, but because of the increase in demand of worldwide consumption. As shown in Table 1, the price of oil per barrel increases over time. However, this increase was pointed out as scarce influenced by OPECs success in restricting its production, but due to increase in market demand for the said commodity (Mankiw, 2008). In the mid-1980s OPEC members were having misunderstanding regarding on the regulatory issues of production. As a result, the production increased beyond the controllable limit as specified by OPEC. As the production of oil in the world market increased, there was more supply available leading to the decrease in price. Such decrease in price was clearly due to availability of supply, but what seems to be apparent was the desire of some OPEC members to gain productive output from their oil resource. In 2007 to 2008, the price of oil considerably was higher. However, it was due to the increase of demand in the world oil market as there was an change magnitude number of emerging economies such as China (Mankiw, 2008). Table 1. History of oil price as influenced by OPEC regulation of production (Mankiw, 2008) Year Price per barrel 1972 $3 1974 $11 1981 $35 1986 $13 Income and substitution effect The positive income effect states that when the price of normal good decreases it leads to

Exam Assignment Example | Topics and Well Written Essays - 1000 words - 4

Exam - Assignment moralThe qualities include transparency, honesty, and trustworthiness. These traits make the teacher and students relationship even stronger. The teachers dependability and dependability further makes him an all-round leader. The reality that the teacher can judge when wrong stays honest to what he utters, is never a disappointment, and tries to understand different people make the teachers an exceptional leader (Hershey 2015). normative leadership theories control the act of leaders by building the moral principles or norms unlike the full general ethical perspective addressing the leaders behavior. Type of normative leadership theory they most ordinarily identify with is the transformation leadership called the transactional compared to a more form of leadership called transforming. The transactional lower level demand followers to focus on terminal values like liberty, e grapheme, and justice.The Transformational leaders become more of division models to their followers who admire, respect, and trust them. The inspirational motivation-transforming leader uplifts the team morale by encouraging followers touch on innovation and creativity. The transformational leaders are a bit more successful than the transactional leaders making other companies prosper extremely. These are the most common normative leadership theories that leaders who are keen on ethical issues live by.Since ethical leadership is based on understanding and positive relations, it is important to that it is include in most organizations thus improving the quality of performance in such organization and the quality of leadership in the organization is also improved. Leaders need to conform to ethical leadership attributes for them to imbed to perfect relationships characterized by mutual respect and trust. The ethical leader should develop the type of relationship that arises from radical and vital

My Experiences with Writing Essay Example | Topics and Well Written Essays - 750 words

My Experiences with Writing - Essay ExampleWriting is how I express myself best. It is through writing that I can reveal the information or knowledge that I have to a reader or my audience. For example, upon reading my notes in preparation for examinations, I release to apply how best I have memorized the main points. In this regard, I rest assured that when the day of examinations approaches, I will respond to the set questions without much of a problem. There are also instances where I write to free myself from distressing thoughts, such as pressing issues. I always feel relieved when I scribble my painful feelings away.I believe writing is one of the best ways to communicate. One of my writing successes has been taking part in essay writing competitions and winning several awards. This makes me happy knowing that I conveyed my points and ideas successfully. Also, it feels good to learn that you have an audience who can appreciate your writing skills or your written pieces of wo rk. This gives me the intensity level to write even better. However, I have encountered disheartening experiences where I learnt that, as an international student, I cannot produce employment in the U.S. I have always admired living and working in the States when I complete my education. However, this destroys my morale and further chips away at my abilities.Words, language, and written communication form characteristic parts of my life. Particularly, I use words to express my ideas and views by constructing sentences and expressions.

SLP 4 When a company does not have a large IT department Essay

SLP 4 When a company does not have a banging IT department - Essay ExampleInformation System Planning and Selection for the company that is represented in this particular case study wholeheartedly claims that they have readily available functional specialists to assist customers that their serve consist of, information system (ERP) needs analysis, functional specifications, development of a Request For Proposal, evaluation of responses, seller selection, and contract negotiations. For existing information systems, we will assess current performance and expectations against end-user needs, and develop short bourn and long term plans for improvement (Education, 2008).With regard to higher education (which is their specialty), here are several projects that a prospective customer can choose from when it comes to Information System Planning and Selection. ... Judging from their list, they offer a lot more as far as services as our company does.Leveraging a powerful combination of the best industry-proven practices and leading standards, strategic vision, a vast spectrum of technical and technological competencies, Softerra offers its clients a comprehensive suite of IT services including Strategic Business Planning, software Consulting, Software Design, Project Management Resources, Re-engineering, Software Upgrades and Website Enhancement, and Rapid Application breeding, Custom Software Development, Custom Web Application and Development, Custom Database Design on with Development and Marketing, PDA Software Development, Custom Web Page Design and Original Artwork, and Information engineering science Consulting. This is not an all-inclusive list, which is even more impressive (EduTech, 2008).The third directly competing company that was located was IBS. IBS pertinent IT consulting services to mid-size and Fortune 500 companies alike (Softerra, 2008). Their main competencies include .NET and Java Development and Integration, Custom Development Solutions, Da ta Management Solutions, Information Worker Solutions, Advanced Infrastructure Solutions, Advanced Infrastructure Solutions, and more.A in particular intriguing company was Gatesix. They are known as a virtual consulting firm, serving the online community. According to their websiteA smart company concentrates on its core business competency and leaves other tasks to those with specific expertise. Let the specialists at Gatesix save your company valuable timewith expert technology consulting. Our consulting staff will help smooth your

HY 1110-08F-2, AMERICAN HISTORY I (HY1110-08F-2) Essay

HY 1110-08F-2, AMERICAN HISTORY I (HY1110-08F-2) - Essay ExampleMe, a one citizen of this nation, has a voice that leave be heard. I am empowered with an authority that the government bequeath listen to. In this day and age, it is a breather to know that the power resides in the muckle and that the people creates the government. There is a sense of equilibrium between what the people and the government toilet do. I know that my various(prenominal) right is protected even from the government and from those in power. And I live with the assurance that a balance exists between the rights of the people and the power of the government to rule the people.As a student I can greatly relate to my right to speak freely or to meet as group. I love in my liberty to share my mind without fear of being abdicated nor unjustly punished. Isnt it great that each is given a chance to air grievance and directly participate in the political ferment? Not only am I entitled to vote, I can write and participate in political campaigns as well. This makes one think that those in authority are certainly interested in the voice of the masses. As a student, I am empowered and I feel important.As for my family, golosh and security in our own home is another thing that we value most. A home will never be a home in the truest sense of the word if not for the safety it brings for all family member. The Bill of Rights afforded each family against unjust searches and protection within. Peace of mind for me and my family is indeed priceless.Lastly, in my view, the ratified amendments, beyond its legal implications, brings forth a grave impact in my life because it serves as an education for me. instruction of what I am entitled to as a citizen of this nation and enlightens me to be vigilant in protect and standing up for my rights, guarding it at all cost from any possible oppression.James Madison, being the tiro of The Bill of Rights feels for every

Assignment Example | Topics and Well Written Essays - 250 words - 90

Assignment fashion modelt the rate might not take past performance into consideration, or same level of performance may be marked for all the attributes or raters have different opinions about different performance levels.2. The Barnards theory states that managers situated in the decision-making positions of the organizations have no authority until his/her orders accept his/her decisions. For example, the administration wants the department of defense to initiate start working on a labour, if the department does not accepts the task the government does not have authority and vice-versa.3. System I type c be have the efficacy to provide reward, punishment to their subordinates (Babcock 129). They have this ability due to the position they hold in the organization. This type of wariness is habitd to motivate workers to work on a specific task. System II type management is used in Engineering settings where the manager has to help the subordinates through his expertise.4. In some cases, management fails to blow up the dilemma of authority being equal to responsibility. This dilemma is not followed while delegating tasks to subordinates. A subordinate may be assigned a task or responsibility but he may not have the equal authority to get the task completed. In such scenarios, the subordinate has to use tactics such as persuasion and personal power to get the job done.5. Engineers undergo concentrated training, they are taught about either technicality of the job and in vocational schools, they learn about every single details of doing a task perfectly. They do not have the skills of being flexible on work or use different techniques for working these are the reasons due to which they fail to manage in organizations. On the other hand, students in the business environment are taught to be flexible and are allowed to do a certain task in any effective and efficient manner and this is why these managers are more

Tourism in Myanmar Essay Example | Topics and Well Written Essays - 3000 words

Tourism in Myanmar - Essay ExampleThe case of Myanmar is one which shows how negative impressions of traditional media guard led to a lack of tourism. The conditions of the country argon known for semi semipolitical unrest, tyranny and genial communism, only which have stopped the tourist industry. Currently, Myanmar is interested in opening the doors to tourism, specifically to build the economy and to break a global openness required. The need to careen the tourist perspectives however, is limited by the negative impressions. To change this, the use of social media can be used with strategies that develop positive impressions on the cultural and social activities that one can enjoy in the region. By creating a social media strategy, there will be the ability to reach a larger target market while creating interactions and developments with the tourism and decease industry. ingress The ability to reach occurrent target markets is one which is no longer dependent on brick and plaster stores and traditional advertising. To reach the needed theatre of operationss, there is the need to create more alternatives with the use of online marketing, specifically with the current trends that are available. Social media is one of the areas which invites new opportunities for advertising while ensuring that the correct target market is met. This makeup will look at the marketing of a mystical country, Myanmar, with the use of social media. ... The problems with the country are establish on multi faceted perspectives that come from the political and social agendas that are in the area. The problems are based on political issues, interests and agendas that have turned tourists away from the region. Many look at the area as corrupt while other tourists do not regard the place as a stopping point because of the political and cultural system. The ability to be open for tourism is not a primary extend to in the area, making it difficult for travelers to move throug h the region while finding the best outlets for the travel desired. These particular problems are continuous with the references such as the area being the land of fear, specifically because of the political regime and social closure that is surrounding the area (Henderson, 2010). The development of Myanmar to the current date is one which is continue to follow this trend, leading to a large number of individuals to not travel into the area. The socialist economy and political agenda is followed by the closure within the country for travel. However, the current changes into a global economy and into alterations with the political and economic system are also indicating that there is the need to open Myanmar to travel and to alter the political and economic perspectives of the country (Toshihiro, 2010). In current years, they have opened to tourism with the recognition that Burma needs to disperse into offering more opportunities for expansion in this area. The movement has opened to an average of 3,000 from China visiting the area in 2011, which is a 33% increase from past years. The global number of visitors has increased to 792,000 travelers, which is inclusive of a

Writing book process Essay Example for Free

Writing book process EssayMany tire outt understand how the process to write a book, they believe it is challenging to create an original piece. Although it is actually pretty simple, you just subscribe to add your insights and let your context add information to change it up a bit. E.B flannel does this by composing essays with his own insights, of events which relate and he just goes off discursive about a topic but then ends up relating it to the main mood of the essay so the reader is able to enamour a different perspective about the topic while see a different insight which they might have neer thought of before. As White relates it fend for to the main idea he shows the truth behind the event he had been talking about introductory and importance to the main idea. An example of this is when White says Over a period of thirty years, I have occupied eight caves in New York, eight digsfour in the Village, one on Murray Hill, three in Turtle Bay. In New York, a citiz en is likely to keep on the move, shop for the perfect arrangement of rooms and vistas, changing his habitation according to fortune, whim, and need. And in every place he abandons he leaves something vital, it seems to me, and starts his new life somewhat less encrusted, like a lobster that has shed its skin and is for a time soft and vulnerable.In Good-Bye to Forty-Eighth Street on page 6 where he is actually talking about how we move on and find new things and new places. Even though these places leave end up not working out we should enjoy them and enjoy life in the meanwhile. White wrote this essay relating to the atomic weapons and he said how you will not know when something bad will happen so you should just live and appreciate your life, and through his personal stories one was able to see the importance of realizing that life is short, to live it, doing the things you love to do.A second example is I am reminded of the advice of my inhabit Never worry about your heart ti ll it stops beating. I guess I had never watched, my coon descend the tree a hundred ties, even so(Coon Tree) in this passage White continues with this theme saying how even though it happened so many times then White explains how. When you poll this you see how it is important to life and happens daily but we dont realize it usually. Concluding passim the essay is set up allowing the reader to understand parts and not others when you have to add your idea into it. It is saying how we should at things in a different perspective so you see the complete story.

Business Structure Advice Essay Example for Free

melody Structure Advice EssayOwner- Congratulations for taking the first step in starting your own line of credit. I am confident that I rat provide you the necessary information that you consume in guild to help you make the best decisions for you and your new chore venture. Developing a detailed business cast is key in starting a successful business. When forming a business you will first need to decide on the business structure. In your email you stated that you were on whether or not you precious partners. You have the following options for business structures sole proprietorship or partnership. A sole proprietorship is the canonic face of business structure. It would consist as you being the owner only to run and operate the business. The advantages of this business structure is that it is easy to start-up, the start-up costs are low and the owner receives all profits from the business. Also, the owner can upgrade to a partnership or corporation easily in the futur e. A disadvantage to this business structure is the proprietor is responsible for debts and obligations. Business earnings for a sole proprietorship is taxed once, thus devising filing taxes not complicated. Funding for a sole proprietorship is usually from personal finances and friends and families.This is payable to limited financial opportunities from lending institutions and investors. A partnership involves you and at least one other person. in that location is two types of partnerships habitual and limited. In a general partnership owners are equal and split responsibilities accordingly. In a limited partnership the limited partner have a limited role. The advantage of a general partnership is that the business is easy to start and profits and losses are divided among the partners. A disadvantage is that all partners are liable for debt. Another disadvantage is that all partners are bound to actions or decisions made by one partner. Last, this is not a good structure if th e partnership wants large capital. For this type of business structure, each partner is taxed. A limited partnership is ideal for who has a preference of not having an active role in the company. Advantages include minimum government regulations, limited partners not held responsible for debt and liabilities, and general partners have complete control. Disadvantages for a limited partnership are more expensive to create compared to a general.

What Patriotism Means to Me Essay Example for Free

What Patriotism Means to Me EssayPatriotism, the word itself makes me hazard of people full of loyalty and pride. It makes me think of those who are loyal to their nation, their countrys ideas, and those who fought and sacrificed their lives for the freedom of their country. You might be asking yourself, What does patriotism misbegot? To me it means a major love of a country and the willingness to die for that country.I love my country and honor those who sacrificed everything for our countrys freedom. I am inspired by those patriots who have spoken extinct and fought for our freedom. I am also inspired by the men and woman today who are notwithstanding fighting and sacrificing their lives for our glorious country. Our forefathers were dreaming of a country with liberty and justice for all. They sacrificed everything to make this dream a reality and that is true patriotism. They fought against the most powerful army at that time.There are many examples of patriotism in the patriots of the revolutionary war. I only regret that I have but one action to lose for my country.-Nathan Hale those were his last words right before he was hung by the British on September 22, 1775. Those words truly define that he was a patriot. He spoke those words so confidently. There are many more such as, George Washington, who boldly lead our country into battle, Samuel Adams who founded the sons of liberty, Patrick Henry who boldly spoke, Give me liberty or give me death., Benjamin Franklin, John Adams, Thomas Jefferson, Paul Revere, and Thomas Paine. In my opinion they were all good patriots with the same dream to create a nation full of liberty, which they did successfully by risking their lives to create this nation, our nation, full of liberty and justice for all We will fight to keep it this office

English Colonization Essay Example for Free

English Colonization EssayThere is no some other res publica than England that is so associated with closure. Even though other countries like France, Spain, and even the unify States keep up annex countries, it is England who stands out because of the longevity of their practice of it. According to Merriam Webster, liquidation means to make a colony which is a body of people living in a mod territory but retaining ties with the parent convey b the territory inhabited by such a body. (Merriam Webster) The three most large acts of village of slap-up Britain are America, India, and Australia. During its peak, the British Empire was the largest in the world. There were m any(prenominal) reasons for colonization and many of them were financial reasons, but there were spiritual ones as well. One thing is certain and that is the effects of England on the countries she colonized will always be there. The effects run from the language spoken to the reproduction of the governme nt. The reasons that England colonized the linked States, Australia, and India were different for each country. The coupled States was referred to as America when England first colonized it.The main reason for the colonization was to obtain riches that would help England fight the Spanish Navy. The riches were not in abundance as the British hoped, but the natural resources that the new world offered would bring financial gain. Tobacco, indigo, rice, and cotton were the most prominent cash crops that were produced in the fertile ground of America. The only reason that the British colonized India was for trade. Raw materials and spices could be obtained in India and were a huge asset for the imperium. The British dominated trade through protectionist measures that required Indian exports to be transported on British ships.The British focused on consolidating their sovereignty, acquiring lands by military mastery and by exploiting divisions among Indian states and religious groups . (The account statement of India) The settlement of Australia was for trade and riches, but it was excessively for control and to have a base in the Indian Ocean and the South Pacific. Initi altogethery, relations between the explorers and the Aboriginal inhabitants were primarily hospitable and based on understanding the terms of trading for food, water, axes, cloth and artifacts, a relationship advance by Governor Phillip.These relations became hostile as Aborigines realized that the land and resources upon which they depended and the order of their life were severely disrupted by the on-going presence of the colonizers. ( European Discovery and Colonization of Australia) The effects of Englands colonization of the join States are still seen today. America desired independence from Great Britain, but still modeled her baseball club on the mother country. The predominant language spoken is English and the predominant holiness is Christianity as it is in Great Britain.At on e time England was the most capitalistic country in the world and straight the title belongs to the United States. In fact the economic system in the US is a mirror image of that in Great Britain. The US does not have a monarchy, yet Congress and parliament are quite similar and the Prime Minister is similar to the position of president. The court system is also quite like that of the one in America. There is also a since of kinship between the United States and Great Britain. During the ordinal and twenty-first centuries, they have been the closest ally of the other.From fashion, movies, and music, these two countries mirror and rely on the other to compliment the endeavors of the other. The United States might have separated from Great Britain after the Revolution as far as the formation of a new government, but they have remained joined in all other aspects. The continent of Australia is now a dominion of Great Britain. They too share the same sign of government and language as England. Besides these two effects, Australia has also been negatively affected by colonization.When the major cities were developed by the British, much of the surrounding native wilderness was destroyed by those who desired to pass off the land for building and agricultural purposes. This clearing, destroyed the natural habitat of many plants and animals that were indigenous to the continent. So because of the British colonization, Australias natural resources are now different. The major effect of colonization of England on India was the modernization of the country. Great Britain brought many technological advances to the country and was instrumental in the transportation system of India.British spread new technologies such as the telegraph, railroad, and steam transportation throughout the region. This transportation network continues to flourish and grow to this day. (The Story of India) India is also affected by the language of Great Britain. Religion was a secondary rea son for colonization in Australia and America. America was sparsely populated with different tribes of indispensable Americans. The Church of England felt that it should be its delegating to make Christian out of these savages who lived in the new world. Since the tribes were not united, it was easier to infiltrate and push the religion on the natives.The same was true in Australia. The continent was thinly populated and the Aborigines were the only true natives of the island. This also make it easier for the Church of England to do the mission work that it intended to do. However, India was quite a different story. It was a country that was densely populated and the people were not as diversified as the tribes in America. Hinduism was an established religion that was difficult to penetrate the ideas of Christianity. The native Indians had such an established culture that the British made the least whim on them than the other two countries.Some ideas of modern society have infilt rated the Indian culture, but the absolute majority of the culture is the same. The Native Americans were mistreated by the English colonist and this thought carried through the next hardly a(prenominal) generations to the point that they were pushed back by the British settlers. They were eventually stripped of their land and now the majority of the Native Americans live on reservations. The Aborigines, the native Australians, are presently in a transformation of acceptance by the English settlers decedents.For years they were extremely prejudiced against and even had their children stolen from them in the mid twentieth century. The children were taken to orphanages and then farmed out to white families in an attempt to allow them to mingle and eventually address the native Aborigines bloodline out of them. The effect of British colonization was not kind to the original inhabitants of any of the countries that were the target of this empire. The sun finally sets on the British E mpire because Great Britain is no longer the largest empire in the world. When it was, they affected many nations and cultures.In the world we live in today and with the help of the United Nations, it is unlikely that there will ever be an empire as that of the British ever again.ReferencesAnglican Timeline. Retrieved December 27, 2008 from http//justus. anglican. org/resources/timeline/09america. hypertext markup language British Education in India. South Asian History. Retrieved December 27, 2008 from http//india_resource. tripod. com/britishedu. htm Colonization. Merriam-Webster Online Dictionary. Retrieved December 28, 2008, from http//www. merriam-webster. com/mental lexicon/colonization Elizabeths Adventures Colonizing America. NMM. UK. Retrieved December 27, 2008 from http//www. nmm. ac. uk/explore/sea-and-ships/in-depth/elizabeth/elizabeths-adventurers/colonizing-america European Discovery and the Colonization of Australia. Australian Government. Retrieved December 27, 20 08 from http//www. cultureandrecreation. gov. au/articles/australianhistory/ Robinson, Simon. How India Colonized Britain. Time. Retrieved December 27, 2008 from http//www. time. com/time/world/article/0,8599,1730172,00. html The Story of India. PBS. Retrieved December 27, 2008 from http//www. pbs. org/thestoryofindia/gallery/photos/21. html

Soundtrack for a Revolution Essay Example for Free

Soundtrack for a Revolution EssayA look at Ameri raise history shows a legacy of servicemany prominent forms of civil disobedience, the one being reviewed in this paper being the rise up-behaved Rights Movement during the twentieth century. Individuals such as Martin Luther business leader Jr. and Rosa Parks were the figureheads that take to the advance of the rights that African Americans were being stripped of. These astonishing and inspiring goals were met by dint of their strenuous struggle, which included protests, rallies and other events ring the nominate that finally led to African American citizens gaining their hard earned civil rights. Soundtrack for Revolution takes a look at the American civil rights movement, focusing on the role that music, spirituals and protest songs sang had on the pickets, sit-ins, and demonstrations of that turbulent era. Soundtrack of Revolution examines such pivotal moments such as the Montgomery bus ostracise, the March on Washing ton, and the assassination of Dr. Martin Luther world power. Through old footage and interviews, spirituals like Wade in the Water and We Shall Not Be Moved, and folk songs like Phil Ochs Heres to the State of Mississippi are each connected to specific aspects or moments of the movement.These songs had effects on change and continuity, culture and community, and finally on power and formation you can cage a vocalizer but not song Harry Belafonte. Change and continuity is a classic debate that looks at how the world is shaped. This particular movie looks at the changes made in American society, specifically civil rights. The American people, especially Afro-Americans, faced many changes in the twentieth century. Challenges including gaining their civil rights, the civilized Rights Movement was where millions of African-Americans fought to get the rights they deserved, fleck at the same time retaining their common traditions.This movie examined pivotal moments such as the Montg omery four-in-hand Boycott. The Montgomery Bus Boycott was a political and social protest campaign against the policy of racial segregation on the public transit system in Montgomery, Alabama. This campaign lasted from December 1, 1955, when Rosa Parks, an African American woman, was arrested for refusing to surrender her seat to a white person at the front of the bus, to December 20, 1956. This boycott led to a fall in States Supreme Court decision that declared the Alabama and Montgomery laws requiring separate buses to be unconstitutional and unjust.This was a major win in the Civil rights movement and ultimately led the march on Washington. This victory along with their music brought them together we felt like it was going to be good trouble, it as necessary trouble. Congress man John Lewis, student movement leader said, it gave the African-American people a sense of hope and ignited the flame they needed. This quote is a clear mold of how they would do anything (non violen t), even risking jail time, abuse and death to fight for their equality.Culture and Community are truly closely related in the sense that people from the same culture or people that piece of ground common values will come together in united communities within areas as well as in large scale countries. This typography is evident in the movie Soundtrack for Revolution. The African-Americans were treated inhumanely and therefore they percentd a common prejudice. This brought them together and ultimately led to them pushing for civil rights in the United States.There loyalty to the cause and their community is best seen during the various sit-ins they went through around Montgomery, Alabama. Sit-ins were a crucial part of the nonviolent strategy of civil disobedience and mass protests that eventually led to course of the Civil Rights Act of 1964 which ended legally-sanctioned racial segregation in the United States as well as the passage of the Voting Rights Act of 1965 that struck down many racially-motivated barriers used to deny voting rights to non-whites.The sit-ins were make at strategic areas, they were usually done at higher end cafes, diners, and restaurants where they would cause a greater statement. The African-American people that participated in these sit-ins were harassed constantly and were treated disgustingly, constantly being spit on or attacked. The protestors would sing together and had an immensely brawny spirit that could not be broken through violence you can break my bones but you cannot break my spirit,(Lynda Lowery, Selma protestor).This quote directly links to how powerful their spirit was and it shows that they werent afraid to do what they had to, to win their freedom. The theme of Power and Governance is a major reoccurring theme in this documentary. Throughout the movie we see the struggle of power between the blacks and the whites, however their battles were for very opposite things. The whites fought to maintain their power . They were governed by themselves but also had the assistance of the Montgomery law enforcement as well as the State of Alabama, which was governed by George Wallace.The blacks on the other hand, had moreover themselves. They relied on their music and their charismatic leader Martin Luther King Jr to get them through these hard clock. Martin Luther King Jr was an American clergyman, activist, and leader in the African-American Civil Rights Movement. Martin Luther King was best known for his role in the advancement of Civil Rights Movement using non-violent civil disobedience. He was a very brave man and ultimately payed the highest price for what he believed in. He was stabbed multiple times and was eventually assassinated.Martin Luther King Jr didnt fear death, he would do anything he could in his power to make the lives of millions better. The only way we can really achieve freedom is to somehow conquer the fear of death, for if a man has not discovered something that he would die for, he isnt fit to live it, (Martin Luther King). This sense of loyalty to the cause inspired millions of African-Americans to do the same and together united by song they beat segregation, and were finally recognized as equals.In conclusion there have been many struggles in the world that have been overcome. The Civil Rights Movement was one of these amazing feats of man. In North America, for the most part, blacks, whites, Jews, and Arabs all live in harmony, we share schools, classrooms, playgrounds as well as morals. The movie Soundtrack for Revolution shows the story of the Civil Rights Movement and how songs, spirituals and protest songs held a group of courageous people together during their pickets, sit-ins, and non-violent demonstrations during a turbulent era.This was accomplished with the aid of Martin Luther King JR and on August 28, 1963 The Great March on Washington took place, this was one of the largest political rallies for human rights in United States histor y and it called for civil and economic rights for African Americans. The themes of change and continuity, culture and community, and finally on power and governance are very evident in the movie as well as how song relates to them you can cage a singer but not song Harry Belafonte.

Cedar Fair Essay Example for Free

Cedar Fair try on? Problem Statement While Cedar Fair is steadily growing revenue to the 2013 estimated value of $1. 1B, their in operation(p) profit percentage has ranged from 50% to -17% over the past 5 years and relies heavily on sequence pass sales and visitors over a limited operating period of 130 days, leaving them dangerous to competitive moves by the market leaders in the Amusement Park Industry. Analysis Plan / data Used / Key Assumptions We will use the Porter 5 forces Model for the Cedar Fair and to discriminate with the other amusement parks. The 5 forces will answer us to understand the strong forces which will help the cedar fair to be more profitable in future. Key data will overwhelm from each of the amusement park websites. Also the revenue income provided by IBIS for each amusement park. The financial digest particularly profit margin provided by mergent online will allow us to access financial carrying into action for each company. Cedar Fair owns a nd operates 11 amusement parks, four outdoor parks, one indoor wet park and five hotels.Cedar park lacks brand identification due to their diverse portfolio. The brand find out of Cedar Fair is rarely associated with park or hotels. Data Analysis and Tool Use victimisation the Porters 5 Forces model the strongest rivalry is from the Walt Disney, universal studios, Sea world and Six Flags. Since the Disney is spherical and has resorts and attractions for all age groups and also it is open all year along and generates income. Disney also keeps updating its bailiwick parks wit new attractions and new technology to attract new customers or repeat too. bulkyhearted resorts try to entice the customers to come to the parks instead to going to beaches by giving them special passes on internet. The mid-size theme parks attract the local customers who are close by and rouse drive and go back without spending the night at the hotels. Conclusions The competition among the parks is inte nse, as the market is saturated and small. To increase the customers in cedar fair should give free pass on birthdays and also introduce packages which can be bought with the installment plan.Recommendation to Management My recommendation would be that since the economy is improving and people throw off little bit of money to spend on vacations, so they should advertise special offers for the summer era on the internet and TV. They should try to attract more customers from the local region as they cannot compete with the big resort theme parks such as Disney, Universal Studios, and sea world. They should have access to multi-skilled and whippy workforce those who have the ability to quickly adopt new technology. US Amusement Parks securities industry Share US Parks Total Revenue 2012.Total Income 2012 Percentage Market Share (%) Walt Disney go with $6. 2 trillion 5,986M 44. 5% Universal Park and Resorts $2. 1 Billion 95M 15% Sea founding Parks Entertainment $1. 4 Billion 55 M 11% Cedar Fair $1. 1 Billion 118M 7. 7% Six Flags $1. 06 Billion 249M 7. 9% (IBIS World, 2013) Below is the 5 Forces Model.References 1) Wood, L. (2013, February 11). Research and markets 2013 report on the $16 billion us amusement parks arcades market featuring Walt Disney, six flags, cedar fair, SeaWorld, and universal parks resorts. Retrieved from http//www. businesswire.com/news/ fundament/20130211005621/en/Research-Markets-2013-Report-16-Billion-Amusement 2) IBIS World. (2013). Us industry reports.3) Theme Parks Are on a Roll by Christopher Palmeri in the June 3-9, 2013 issue of Bloomberg Busine ssweek http//www. businessweek. com/articles/2013-05-30/u-dot-s-dot-theme-park-revenue-is-on-its-best-ride-in-years 4) IAAPA. (2013). Amusement park and attractions industry statistics. Retrieved from http//www. iaapa. org/resources/by-park-type/amusement-parks-and-attractions/industry-statistics 5) Six Flags https//www. google. com/finance? q=NYSE%3ASIXei=w_GHUuD9H4OTsgffMA.

Social Issues Essay Example for Free

Social Issues adjudicate1) What social issues do I feel strongly about?I feel strongly that the nominal wage should be raised because the lower class target out be able to provide for themselves and their families.The presidency feels the lower your class, the lower the cost of sustenance , which is not necessarily true. I think that its more expensive to live in a lower class bea.For example in Dayton,Ohio, the cost of living is low as opposed to Atlanta,Georgia, and the high expense of living. At the wage it is at they will neer be able to rise out of the poverty stricken levels. It seems like the cost of living and fare is steady rising but the patch up is slowing rising. Companies are making millions and even billions and its employees are simply able to make a decent living, while the higher ups need to way out a pay cut. Employees who make minimum wage generate a much higher stress load and are at the crossroads between paying the light bill or putting food o n the table. Then you have the higher ups who seems to only have to decide where they want to go for vacation or what new car or house to buy.2) How do I go about solving ain problems?When I need to solve a personal problem I try to first augur out what is causing the issue and what I can do to eliminate it. If that doesnt foster I seek help from family and fri curios who have the same issue or issues. I try to find individual who has experience and ask them what they have done to help them out. I also seek help from master copy doctors, therapists, instructors and or counselors. I understand that some problems will not go away on their receive or overnight so I make sure to not get overwhelmed.It was suggested that I take it one problem , one step and one day at a time. I have also learned that writing in journal or notebook has helped as well. I trust that listening to music and meditating are also great ways to reduce stress and solve problems. A lot of people tend to use violence as away to escape there problems. I on the other hand am totally against violence unless its really called for. When I feel overwhelmed, frustrated, angry, emphasise and hurt, it cause anxiety to kick in fullest extreme.3) Do I readily seek help from others when I need it?I do not always seek help from others when i need it because I have found that a lot of people tend to give their personal opinions versus helpful advice. I do however seek help from a few individuals when every other option hasnt helped or worked out. It depends on the issue and the person in whom I am asking. For example if I was in a situation and I needed advice I would probably sit and think of ways of judge it out for at least three days before I would even consider want additional help. Its not so much that Im independent. I dont mind receiving help , I just rather be able to say I did this on my own. Some individuals end to feel that they are better than you when you seek help from them.4) Which of my values would I like to change?I would like to change my focus and my ambition for my youngest son to go to college because I want that to be his decision.I do not want my focus and what I want for him to drown out his own focus or dreams in life. Of course, I want him to do well and excel in life but I want him to make his own decisions and choices so he does not resent me when he gets older. As his arrive it is easy to want to plan his life, career choice, mate, house car, etc etc but I understand that he will be an adult and make his own choices and all I can do is raise him to be a respectable young man and teach him good home values. Also as his come , I can be a positive role model for him. Some mothers tend to get angry with their children , when they see them doing the same behaviors they were showing. As my son gets older i wont do things roughly him, that i wouldnt want him doing as a man. I do know he will do what he feels is beaver for him. I just have to accept that my focus and ambition is to be the best mother I can be for him.

PROJECT ON CUSTOMER RELATIONSHIP MANAGEMENT WITH RELIGARE SECURITIES LTD Essay Example for Free

PROJECT ON CUSTOMER descent MANAGEMENT WITH RELIGARE SECURITIES LTD Es vocalizeThe federation gutter then use the in initialiseion to learn about the air of its customers and improve the way it does a cable. It cigaret look at recurring complaints from multiple customers to solve a problem which would former(a)wise go unchecked with a normal formats and perplexity administration of the conjunction. The main intent of my cast off is to puzzle effective solution for the guest Relationship precaution and accordingly outgrowth the believ world power and profitability of the companionship.This study is to a greater extent related to consumer behavior and perception about the facilities and convenience provided by the companion, node Satisfaction is empha coatd in this management. o Helping an enterprise to enable its commercialiseing departments to identify and repoint their lift out customers, manage foodstuffing campaigns with clear goals and objectives, and gene target calibre leads for the sales team up.Assisting the organization to improve telesales, account, and sales management by optimizing information sh atomic number 18d by multiple employees, and streamlining existent processes (for example, winning orders using fluid devices) o Al impressioning the formation of individualized bloods with customers, with the aim of improving customer satisfaction and maximizing profits identifying the about profitable customers and providing them the highest direct of wait on. o Providing employees with the information and processes necessary to go to bed their customers, on a lower floorstand their title for, and effectively build relationships mingled with the high society, its customer base, and distribution partners.CHAPTER 2.OBJECTIVE OF THE STUDYOBJECTIVES OF THE PROJECTA. Title of the project node Relationship heed (CRM) with Relig atomic number 18 Securities B. Objective of the StudyThe objective of the project was to ana lyze Effective customer Relationship Management for Religargon Securities Ltd., Pune for that we perplex to understand sure CRM System and returnss provided from the comp any(prenominal) and its effect on client Needs, Satisfaction direct, their rejoinder and emotions.The objective of this study to analyze existing customer satisfaction as those customers be the rough(prenominal)ize sources to spic-and-span customers with respect to the performance, sales efforts and sales serve. As the each(prenominal)iance stands second in India in aspect of perturbation after Kotak Mahindra Securities, its clear that it has actually strong Customer Relationship Management System and pinpointd great deal to clutches it properly for the benefit of customers and company as tumefy. Actual and personalised meeting with existing customers and employees has brought me to the reality of the effectiveness of the clay and their success. For analyzing the same factor I staked my whol e duration of the project and simultaneously for inseparable study and market watch and other(a) throng assignments.Questionnaire is based on the existing work and the satisfaction level of the existing customers which includes questions homogeneous Name, Age, Gender, Income, Investment Frequency, feedback about run which they are provided like conformation, c exclusivelys, suggestions, solutions on stuck currency like dead stationiture and all told. On an average all the customers are happy with the company and look forward to the growth of it. C. Scope of the studyScope the this study is it provide assist Religare to father its own Customer Relationship Management system mirror well and it go out get all the important trim downgs before eyes to apply all the thinkable shipway to provide a superior service to the customers and accordingly make them loyal and retain them vast lasting and besides to get unfermented customers to be served. Scopes can be stated in a few(prenominal) points as follows. o Maintain current / existing customers.o Achieve new potential customers.o Retain all the customers.o positiveness Incremento Reputation and credibility Increment, etc.The heart of CRM is not be customer central but rather to use customer profitability as a driver for decision devising and action. Before exploring this assertion, it is serviceable to review the process of resource allocation as it is practiced in nigh organizations. The budget process largely consists of an extrapolation of the historic. Resource constraints pit office staff against function with back room deals that are based on internal politics versus the market view. This decision process has little insight as to what is work and what is not working (as it applies to the marketplace) or for that matter why? Without insight relative to cause and effect, the organization has no choice but to follow intuition and anecdote. It is analogous to the story about the market VP who admitted that half the advertise budget was wasted the problem was he did not know which half.CHAPTER 3.PROFILE OF THE COMPANY write of companyReligare efforts express mail (REL)Religare, a Ranbaxy move onr pigeonholing company, is one of the leading integrated pecuniary services institutions of India. The company offers a large and diverse perfume of services ranging from equities, commodities, insurance broking, to wealth advisory, portfolio management services, personal pay services, Investment banking and institutional broking services.The services are broadly clubbed crosswise triple key business verticals- Retail, wealthiness management and the Institutional spectrum. Religare Enterprises Limited is the dedicateing company for all its businesses, structured and universe operated through with(predicate) mixed subsidiaries. Religares retail ne 2rk spreads crossways the length and breadth of the country with its armorial bearing through more than 1,217 loca tions across more than 392 cities and towns. Having spread itself fairly well across the country and with the promise of not resting on its laurels, it has also aggressively started eyeing planetary geo charties Religare Enterprises Limited (REL) is one of the leading integrated financial services groups of India. RELs businesses are broadly clubbed across three key verticals, the Retail Institutional and Wealth spectrums, catering to a diverse and wide base of lymph glands. The vision is to build Religare as a globally trusted leaf blade in the financial services domain and present it as the Investment Gateway of India.All employees of the group guided by an experienced and professional management team are committed to providing financial care, support by the core values of diligence and transparency. REL offers a multitude of stationment options and a diverse bouquet of financial services with its pan India reach in more than 1800 locations across more than 490 cities and to wns. REL operates globally side by side(p) its acquisition of Londons oldest brokerage soaked and decoratement firm, Hichens, Harrison and Co. plc. With a view to expand, diversify and introduce offers benchmarked against global best practices, Religare operates its Life Insurance business in partnership with the global major- AEGON.For its wealth management business Religare has partnered with Australia based financial services major- Macquarie. Religare has also partnered with Vistaar Entertainment to launch Indias number one SEBI approved flick Fund offering a unique alternative asset class of investments. Religare Securities Limited (RSL), a atomic number 6% subsidiary of Religare Enterprises Limited is a leading equity and securities firm in India. The company currently handles large volumes considerd on NSE and in the realm of online transaction and investments it currently holds a reasonable share of the market. The major activities and offerings of the company today are faithfulness Broking, bank deposit Participant work, Portfolio Management function, International Advisory Fund Management Services, Institutional Broking andenquiry Services. To broaden the gamut of services offered to its investors, the company offers an online investment portal armed with a swarm of revolutionary features.o RSL is a member of the National Stock Exchange of India, Bombay Stock Exchange of India, sediment Participant with National Securities monument Limited and Central repository Services (I) Limited, and is a SEBI approved Portfolio Manager. o Religare has been constantly innovating in terms of product and services and to offer much(prenominal)(prenominal) incisive services to circumstantial user segments it has also started the NRI, FII, HNI and Corporate Servicing groups. These groups take all the portfolio investment decisions depending upon a clients happen / return parameter. o Religare has a very credible explore and Analysis element, which not lonesome(prenominal) caters to the need of our Institutional clientele, but also puts their valuable inputs to investment dealers. Trading in Equities with Religare truly empowers you for your investment needs. We ensure you engage superlative look at experience through A exceedingly process driven, trance approach sinewy Research Analytics and One of the best-class dealing roomsFurther, Religare also has one the largest retail ne dickensrks, with its presence in more than 1800* locations across more than 490* cities and towns. This means, you can walk into any of these branches and connect to our highly hot and dedicated relationship managers to get the best services. The Religare Edgeo Pan India footprinto Powerful investigate and analytics back up by a pool of highly sk ominoused investigate analysts o respectable business practiceso Single window for all investment needs through your unique CRNReligare Enterprise Limited, through its subsidiaries, offer s a cuckold of integrated financial products and services to retail inventors, high net exist individuals, and corporate and institutional clients in India. It operates in three divisions Retail Spectrum, Wealth Spectrum, and Institutional Spectrum. The Retail Spectrum division offers equity brokerage, commodities brokerage, personal financial services, including insurance brokerage and mutual fund distribution internet transaction loans against shares and personal loans. The Wealth Spectrum division provides portfolio management services, wealth advisory services, and private client equity services, such as international equity services. The company was formerly known as Religare Enterprises Private Limited and changed its reveal to Religare Enterprises Limited in July 2006. The company was incorporated in 1984 and is based in New Delhi, India.Industry Profile19Industry ProfileWhile regulation and reforms hit made major improvements in the quality of the equity markets in Ind ia, its rapid growth and development are largely due to strong and streamlined market intermediation. The robustness of the Indian markets today is attributable to a healthy blend of the quality of market Structure and efficient intermediation. Even as several countries are instituting procedures to commence. Equity derivative markets, India ranks amongst the top quint countries globally in this segment, in less than five years of its introduction.This is an example of the proactive and get onive reputation of the Indian brokerage industry. In the last decade, the Indian brokerage industry has undergone a dramatic transformation. From organism made of close groups, the broking industry today is one of the most transparent and configuration oriented businesses. farsighted settlement cycles and large scale bad deliveries are a thing of the past with the advent of T+2 (Trading day + 2 days) settlement cycle and dematerialization. Large and fixed commissions have been replaced by wafer thin margins, with competition driving down the brokerage fee, in some cases, to a few basis points. 20There have also been major changes in the way business is conducted. Technology has emerged as the key driver of business and investment advice has become research based. At the same m, adherence to regulation and compliance has vastly increased. The chain of mountains of services have enhanced frombeing equity products to a wide eye socket of financial services. Investor protection has assumed significance, and so has providing them with education and awareness. Greater need for metropolisization has induced several firms to glide path the capital market foreign firms are showing increasing interest in taking equity stakes in domestic broking firms. Major developments in equity brokerage industry in India1. Corporate membershipsThere is a growing surge of corporate memberships (92% in NSE and 75% in BSE), and the scope of functioning of the brokerage firms has transform ed from that of being a family run business to that of professional organized function that lays greater emphasis on observance of market principles and best practices. With proliferation of new markets and products, corporate reputation of the memberships is enable broking firms to expand the realm of their trading operations into other change overs as also other product offerings. Memberships range from gold market to derivatives to commodities and a few broking firms are reservation forays into obtaining memberships in mass meetings outside the country subject to their availableness and eligibility. 212. Wider product offeringsThe product offerings of brokerage firms today go much beyond the traditional trading of equities. A typical brokerage firm today offers trading in equities and derivatives, most probably commodities futures, exchange throwd funds, distributes mutual funds and insurance and also offers personal loans for housing, consumptions and other related loans, offers portfolio management services, and some all the same go to the extent of creating niche services such as a brokerage firm offering art advisory services. In the background of growing opportunities for investors to invest in India as also abroad, the range of products and services entrust widen further. In the offing will be interesting opportunities that might come up in the exchange enabled corporate bond trading, soon after its commencement and futures trading that might be introduced in the near future in the areas of interest rates and Indian currency. 223. Greater assent on researchClient advising in India has graduated from personal insights, market tips to becoming extensively research oriented and governed by fundamentals and technical factors. Vast progress has been made in developing company research and refining methods in technical and fundamental analysis. The research and advice are made online broad fasten and real time admission charge to market resear ch for investors and clients, thus making research important daub equity for the brokerage firms.4. Accessing equity capital marketsAccess to reliable financial resources has been one of the major constraints approach by the equity brokerage industry in India since long. Since the banking system is not fully integrated with the securities markets, brokerage firms face limitations in raising financial resources for business and expansion. With buoyancy of the threadbare markets and the rising prospects of several well organized broking firms, important opportunity to access capital markets for resource mobilization has become available. The recent past witnessed several leading brokerage firms accessing capital markets for financial resources with success. 235. Foreign collaborations and joint venturesThe way the brokerage industry is run and the manner in which several of them pursued growth and development attracted foreign financial institutions and investment banks to buy stak es in domestic brokerage firms, paving the way for stronger brokerage entities and possible scope for consolidation in the future. Foreign firms picked up stake in some of the leading brokerage firms, which might lead to creating of greater interest in investing in brokerage firms by entities in India and abroad. 6. Specialized services/niche brokingWhile supermarkets approach are take awayed in general by broking firms, there are some which are creating niche services that attract a particular client group such as day traders, arbitrage trading, investing in small cap stocks etc, and providing complete range of research and other support to back up this function. 7. Online brokingSeveral brokers are extending benefits of online trading through creation of separate windows. Some others have dedicated online broking portals. Emergence of online broking enabled reduction in transaction be and costs of trading. Keen competition has emerged in online broking services, with some of the se offering trading services at the cost of a few basis points or costs which are fixed in nature disregardless of the volume of 24trading conducted. A wide range of incentives are being created and offered by online brokerage firms to attract larger number of clients.8. Compliance oriented With stringent regulatory norms in operation, broking industry is giving greater emphasis on regulatory compliance and observance of market principles and codes of conduct. Many brokerage firms are investing time, money and resources to create efficient and effective compliance and reporting systems that will dish out them in avoiding costly mistakes and possible market abuses. Brokerage firms now have a compliance officer who is obligated for all compliance related aspects and for interacting with clients and other stake holders on aspects of regulation and compliance. 9. Focus on instruction and skill setsBrokerage firms are giving importance and significance to aspects such as training on skill sets that could prove to be beneficial in the long run. With the nature of markets and products becoming more complex, it becomes supreme for the broking firms to keep their staff continuously updated with latest development in practices and procedures. Moreover, it is mandated for certain types of dealers/brokers to seek specific deposition and examinations that will make them eligible to carry business or trade. Greater emphasis on aspects such as research and analysis is giving scope 25for in-depth training and skills sets on topics such as trading programs, valuations, economic and financial forecasting and company research. 10. From owners to tradersA fundamental change that has interpreted place in the equity brokerage industry, which is a global trend as well, is the transformation of broking from owners of the stock exchange to traders of the stock market.Demutualization and corporatization of stock exchanges bifurcated the ownership and trading reclaims with broker s vested only with the later and ownership being widely distributed. Demutualization is providing balanced welfare gains to some(prenominal) the stock exchanges and the members with the former being able to run as corporations and the last mentioned being able to avoid conflict of interests that sometimes came as a major deterrent for the long term growth of the industry. Emerging challenges and outlook for the brokerage industry .Brokerage firms in India made much progress in pursuing growth and building professionalism in operations. Given the nature of the brokerage industry being very dynamic, changes could be rapid and so as the challenges that emerge from time to time. A brief explanation on some of the prospects and challenges of the brokerage firms are discussed below. 2611. FragmentationIndian brokerage industry is highly fragmented. Numerous small firms operate in this space. Given the growing importance of technology in operations and increasing emphasis on regulatory compliance, smaller firms might find it constrained to make right type of investments that will attend in business growth and promotion of investor interests. 12. superior AdequacyCapital adequacy has emerged as an important determinant that governs the scope of business in the financial sector. Current requirements specification capital adequacy in regard to trading exposure, but in future more tighter norms of capital adequacy might come into force as a part of the prudential norms in the financial sector. In this background, it becomes imperative for the brokerage firms to focus on raising capital resources that will enable to salute continuous thrust and focus on business growth. 13. Global OpportunitiesBroking in the future will more and more become international in character with the stock markets being open for domestic and international investors including institutions and individuals, as also opportunities for investing abroad. Keeping abreast with developments in inte rnational markets as also familiarization with global standards in broking operations and assimilating major practices and procedures will become relevant for the domesticbrokerage firms. 2714. Opportunities from regional financeregional economic integration such as that under the European Union and the ASEAN have greatly benefited businesses in the individual countries with cross border opportunities that helped to expand the scope and significance of the business. sign measures to promote South Asiatic economic integration is being made by governments in the region first base at the political level to be followed up in regard to financial markets. South Asian economic integration will provide greater opportunities for broking firms in India to pursue cross border business. In view of several of common features prevailing in the markets, it would be easier to make progress in this regard. 15. reaping DynamicsAs domestic finance matures and greater flow of cross border flows con tinue, new market segments will come into force, which could benefit the domestic brokerage firms, if they are well prepared. For instance, in the last three to four years, brokerage firms had newer opportunities in the form of commodities futures, distribution of insurance products, wealth management, mutual funds etc, and as the market momentum continues, broking firms will have an opportunity to introduce a wider number of products. 2816. contestation from foreign firmsSurging markets and growing opportunities will attract a number of international firms that will increase the pace of competition. Global firms with higher levels of capital, expertise and market experience will bring dramatic changes in the brokerage industry space which the local firms should be able to absorb and compete. Domestic broking firms should always give due focus to emerging trends in competition and prepare accordingly. 17. Investor ProtectionIssues of investor interest and protection will assume cen tre stage. Firms found not having suitable infrastructure and processes to ensure investor recourse and protection will encounter constraints from regulation as also class action suits that investors might bring against erring firms. Thenature of penalties and punitive damages would become more severe. It is important for brokerage firms to establish strong and streamlined systems and procedures for ensuring investor safety and protection. 29Chapter 4.Literature ReviewLiterature ReviewHistorical BackgroundCustomer relationship management (CRM), a concept that has been around since the mid 90s, has its roots in the technology of sales automation and speak in center operations. At that time, it was thought that merging the customer data from the field (sales) with the call center interactions would go forth in more informed interactions with the customer. The concept resonated with user organizations and soon mergers and acquisitions created a host of software vendors all claimin g to have an integrated set of capabilities that became known as CRM.On a parallel track, Internet-based tools such as e-commerce, Internet marketing, personalization, and self-help were evolving. These products competed outside of the CRM sphere due to the newness of the technology, and they were referred to as e-business. When the concepts of CRM and e-business melded together there was a short dot of e-madness where vendors talked about eCRM and e-everything. There are still vestiges of this transition in the industry such as essentially using e-business to add value to vendors and referring to it as partner relationship management (PRM) or providing tools for employees and referring to it as employee relationship management (ERM). 31Similarly, enterprise resource planning (ERP) vendors realized that the 360-degree view of the customer has to include transaction data, so they have likewise developed an integrated package with CRM capabilities. Thus from a technology situation CRM consists of a set of applications that address the needs of customer-facing functions that in turn feed a common database that is supported by business analytics. Each vendor has variations on this theme. On the other hands, CRM can be define as a process or methodology used to learn more about customers needs and behaviors in orderto manage and develop stronger relationships in an organized way with them. 32Components of CRM1. Contact an circular ManagementRelevant data for customer profile is captured with the help of the software. Necessary information is captured from prospective customers. CRM system stores data in common customer database. The database integrates customer account information and presents it in desirable format to the company. The data is used for sales, marketing, services and other applications. 332. gross revenueSales process management follows a customized sales methodology with specific sales policies and procedures. Sales activities include Product information, Product configuration, sales prospectus and sales quote generation. CRM also provide the history of customer account so that the sales call can be schedule accordingly. 3. Marketing and fulfillmentCRM helps the professionals in product marketing, target marketing, relationship marketing and campaign management. By analyzing customer and business value of direct marketing can be projectd. CRM also helps in customer retention, behavior prediction, channel optimization, personalization. Customer response and requests can be quickly scheduled and hence sales contacts. 344. Customer Service and supportCRM system provides service representatives with adequate access to customer database. It also helps to create, assign and manage the service requests by customers. Calling format is designed to thoroughfare customer calls to individual attendants as per the skills and authority to handle special cases. Help desk system is developed to help customer service representative to help customers who face problems with product or service to resolve it. Web-based self-importance Service means help customer to access personalized information at company netsite. 5. keeping and loyalty programsThe primary objective of CRM is to enhance and optimize customer retention and loyalty. CRM systems are also useful in determining most loyal and profitable customers and reward. 35The essential link between Marketing, Sales and Customer Service Too often, the three key functions that directly affect customers -Marketing, Sales and Customer Service operate independently of one another. This can create confusion and inconsistency in how you communicate and service your customers. For examples, marketing staff whitethorn come up with a price promotion. However, if that is not communicated to the sales team, the subject could be incorrect billing, which may take time or resources from the customer to rectify and could create ill will and mistrust, making it seem like y our company does not adhere to its word. 36Similarly, if a sales representative makes a sale and gives certain guarantees to a customer but those are not communicated to the customer service team or even to the other sales team members, then the customer may fees as if the company is not standing behind its assurance. This can be particularly problematic if there is employee overturn and poor communication between or even departments. This silo effect where information is between vertically in departments that may or may not communicate with each other- could actually damage your business.With comprehensive CRM system, however, customer communication is captured and housed in an accessible database, making the most current information available to anyone who needs it and has access to the system. By breaking through barriers between various business functions and making communication transparent, your company can act in a more consistent and unified fashion with its customers, in stilling a greater level of trust and strengthening customer relationships. Religare Securities Limited (RSL) provides a host of financial services under one roof following a ONE STOP SHOP philosophy. It has a dedicated team of professionals to cater to the variety of services to Individuals, Corporate and Institutions. The team updates its clients with opportunities with a sense of competitive urgency and risk management. Whats more, their special analysts design customized services for HNI and Institutions. 37Over the years Religare Securities Ltd. has played a prospered role inclients wealth creation. In the process Religare Securities Ltd. also refined itself, as an investment advisor and is poised to provide complete Investment Management Solutions to its valued clientele. The following is the product profile of the company. Equity Broking BSE and NSE Derivatives Futures and Options Internet Broking- Online Trading Commodities Trading NCDEX MCX Institutional Broking Deposi tory Services NSDL CDSL Portfolio Management Services NRI Investments Initial Public Offerings (IPO) Mutual Fund InvestmentNEWSReligare Securities bags LIPPER-STARMINE Award for Excellence in Research Mumbai, February 18, 2009 Religare Securities Limited a wholly owned subsidiary of Religare Enterprises Limited has been recently trophyed the LIPPER-STARMINE broker award for Earnings Estimates in Midcap Research for 2008. The Lipper StarMine Awards organized by Thomson Reuters, for Asset Management and sell-side broking Companies in India, were announced last week in Mumbai. The awards recognize analysts who are more accurate than their peers in forecasting earnings, awarding credit to those who demonstrate an ability to make accurate estimates earlier than their peers.On receiving the award, Mr. Amitabh Chakraborty, President (Equity), said, We are extremely proud to receive this award as a validation of our efforts in what was the most difficult and volatile year in stock market and corporate history. It is in these difficult times that the ability of a team to accurately estimate corporate earnings stands its truest test and we havesucceeded in enabling our customers to make informed buy or sell recommendations in order to give above average returns to investors. 40EquitiesWhat is equity?Funds brought into a business by its shareholders is called equity. It is a measure of a stake of a person or group of persons starting a business. What does investing in equity mean?When you buy a companys equity, you are in effect financing it, and being compensated with a stake in the business. You become part-owner of the company, entitled to dividends and other benefits that the company may announce, but without any guarantee of a return on your investments.DematerializationWhat is Demat?Demat is a unremarkably used abbreviation of Dematerialisation, which is a process whereby securities like shares, debentures are converted from the material (paper documents) into electronic data and stored in the computers of an electronic Depository (SEE next page). You surrender material securities registered in your name to a Depository Participant (DP). These are then sent to the respective companies 41who cancel them after dematerialization and credit your Depository Account with the DP. The securities on dematerialization appear as balances in the Depository Account. These balances are transferable like physiologic shares. If at a later date you wish to have these Demat securities converted back into paper certificates, the Depository can help to revive the paper shares. What is the procedure for the dematerialisation of securities? Check with a DP as to whether the securities you hold can be dematerialised. Then open an account with a DP and surrender the share certificates. What is a Depository?A Depository is a securities bank, where dematerialised physical securities are held in custody, and from where they can be traded. This facilitates faster, risk-free and low cost settlement. A Depository is akin to a bank and performs activities similar in nature. At present, there are two Depositories in India, National Securities Depository Limited (NSDL) and Central Depository Services (CDS). NSDL was the first Indian Depository. It was inaugurated in November 1996. NSDL was set up with an initial capital of Rs 124 crores, promoted by Industrial growing Bank of 42India (IDBI), Unit Trust of India (UTI), National Stock Exchange of India Ltd. (NSEIL) and the State Bank of India (SBI). Who is a Depository Participant (DP)?NSDL carries out its activities through business partners Depository Participants (DPs), Issuing Corporates and their Registrars and Transfer Agents, modify Corporations/Clearing Houses. NSDL is electronically linked to each of these business partners via a satellite link through Very microscopical Aperture Terminals (VSATS). The entire integrated system (including the VSAT linkups and the software at NSDL and a t each business partners end) has been named the NEST (National electronic Settlement Transfer) system. The investor interacts with the Depository through a Depository Participant of NSDL. A DP can be a bank, financial institution, a custodian or a broker. 43Chapter 5.Research Methodology44Research MethodologyResearch DesignResearch design means adopting that type technique of research which is most suited for the research and study of the problem. For the study and the research of the problem proper material has to be selected and collected for the investigation. A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure. Jahoda, deutish. Cook.In order to know about effectiveness of Customer Relationship Management in Religare Securities Ltd., it was necessary to interact with the customer. The model taken comprised of respondents from Pune city. A questionna ire had to be designed to collect valuable information from the differentcustomer groups. The questionnaire which was designed suitably to meet the objective of research work. 45Nature of ResearchIn this project report I have undertaken quantitative type of study. compositors case of the questionsThe questions in the questionnaire asked to the visiting customers of Religare Securities Ltd, Regional office in Pune, are Straight Forward and Limited Probing. Type of the QuestionnaireThe questionnaire in this project report is straight forward and formalized. Type of AnalysisThe analysis done in this particular project report is statistical. 46Sources of Dataa. primary(a) DataThe Primary data are those data which are collected fresh and for the first time and thus happen to be original in character. The primary data that was collected through reference conducted in Regional Branch with daily visiting customers. The primary data sources include copies of questionnaire and data of the ir respective responses. b. Secondary DataThe secondary data are those which have already been collected by mortal else and which have been passed through the statistical process. Secondary data was collected through company websites. Some of the web sites http//www.religaresecurities.com/ and some others like. 47Chapter 6.Primary Data Collection48Primary Data CollectionResearch TechniqueAs the researcher, I adopted survey method as a research technique for this particular project report. Contact MethodI as a researcher interviewed the respondents by personal interview. Sampling Plana) PopulationThe population covered in this project report refers to the existing (Office Coming) customers of Regional Office, who have their trading and Dmat A/c with Religare Securities Ltd. b) Sample SizeThe sample size undertaken by me for this particular project report is 100 respondents. 49c) Sample ElementThe respondents contacted and interviewed in this project report are all from different dom ain some of them were Businessmen, High Net-worth Investors, Proprietors, even Students also invest in Share Market. d) Sample ExtentAs a researcher, I conducted this survey only for the customers in Regional Office of Religare Securities, Pune. e) Sample DurationThe survey was undertaken from the 01st June, 2009 to 30th July, 2009 i.e. for two months. f) Research InstrumentQuestionnaires containing both open ended and close ended questions were used as a research instrument in this particular project report. 50Chapter 7.Data Analysis interpretation51Data Analysis rendering 1. RespondentsRespondentsBusinessmenHNIsProprietorsIndividuals physical body of respondents reading material higher up pie chart represents that research contains 100 respondents which are Businessmen, HNIs, Proprietors and Individuals and they are 30, 8, 24, 38 respectively in numbers and percentages. 30%8%24%38%BusinessmenHNIsProprietorsIndividuals522. Income company(Annual)Income Group(INR)10000 1 Lakh1 Lakh 5 Lakh5 Lakh-10 Lakh10 Lakh AboveNumber of respondentsInterpretationAbove pie chart represents that the research contained 100 investors and customers of Religare Securities Ltd. All the tribe were from different different Income group which are in numbers shown above. W e can understandably see sample includes more customers from first income group i.e. INR 10,000 1 Lakh 43%37%13%7%10000 -1 Lakh1 Lakh -5 Lakh5 Lakh -10 Lakh10 Lakh -Above532. association interaction via Email and Telephone CallsInteraction Via Email and Telephone CallsInterpretationFrom the above result of Company Interaction via Email and Telephone calls, we can imagine the satisfaction level of customers and accordingly Customer Relationship is managed through electronic media to maximize the wealth of customers. In Religare broadly dealers are in touch of regular traders / customers and customers also get loyal to the company through this practice. Every call is taped by default for the evidence of or ders to buy or sell the stocks and Emails too. ExcellentInterpretationWhen it was asked fast and on the time answer was the same of maximumpeople, it means the credibility and trustworthiness of the company is on the height. Its nothing but the result of Relationship Management. It is said that Share Market means wholesome of Loss, nevertheless Religares Customer dont have any tension in investing because they believe in Companys Researchers and Analysts and their investment tips too. 96%Number of respondentsInterpretationFrom the above answers Customer Relationship can be very well highlighted because out of 100, 43 people have rated Religare on the scale of 1 to 10 and again in remaining maximum customers say that they rate Religare at on the scale of 1 to 10.Every customer has his own value and consideration about Religare because they invest their Hard Earned money and take risk to earn more cause of Religares Services and Attachment and it is all the output of Customer Relati onship Management. 4%5. Where do you invest/ trade mostly?Where Customers Invest mostlyEquityCommodityCurrencyNumber of respondents661915InterpretationOne general question was asked in questionnaire to know the investment flow of customers towards Religare Services. When it was asked why they invest in specific area mostly then it was answered by umteen people that liquidity market is gentle to make money out of investment and take money out whenever we feel not to put. And other reason many customers dont want to invest for long time.And about currency some people were not interested. 66%19%15%EquityCommodityCurrency576. Where do you trade mostly?Where Customers Trade mostlyIntradayDeliveryBothNumber of respondents48371548%37%15%IntradayDeliveryBoth58InterpretationFrom the above view of graph we come to know that maximum people, 61% customers trade in Intraday Trading. On this customers say they like to trade in Intraday because of Short term investment and high level of exciteme nt and sometimes they feel their money seems to sink. Its like One Day Cricket play for many customers. In Delivery, people say here is No / Low Risk, More Money , in this people say if scrip goes down like Satyam, then also we get chance to book profit buying current stocks in low price and putting old stock aside temporarily. Here we find people hesitate to invest in Intraday and confident to trade in Delivery trading. Very less traders population do trade in both area, for few people its nothing but fund managing, if one finds hindrance in making money in Intraday, they simultaneously manage their fund for Delivery, but very few people feel do this type of management. Eventually Religare is the Broking firm and it doesnt lose its attention from making money for its customers and lose its attention from Customer Relationship Management. 597. Do you trade in any other broking firm?Trade in other Broking FirmYesNoNumber of respondentsInterpretationAbove pie chart represents the max imum people have their Dmat A /c andTrading A/c somewhere else also nevertheless they say they trade from Religare only and few of their other A/cs are put Non-Operating by them. Here we get a fact that Religares Customer Relationship Management really has something very attractive and attachable to emotions cause of services. Few of them were hesitating turn answering this question.8. Are you satisfied with the services provided by Religare? Satisfactionpowerfully YesSlightly YesNoStrongly NoSlightly NoNumber of respondentsInterpretationAbove chart represents us the output of Customer Relationship Management with the help of the services and customers satisfaction can show a mirror of the efforts of the company towards making their customers loyal to them. Here 64% customers have selected and stated that they are fully satisfied with the services that they are getting from Religare Securities Ltd. 64%9. Since last how many years you are in field of trading?Since when customers are trading ?Less than 1 yearMore than 1yearMore than 2 yearsNumber of respondentsInterpretationThis question was asked intentionally to know the loyalty of customers with Religare Securities Ltd., which is nothing but the back- back coding of on screen output. These all things are the proud of Religare and its customers are also very proud to be in Religare. 17%Customer Relationship Management Business Drivers and Benefits It empowers management with a real-time pipelines and forecasting so they can build and focus on high profit, sustainable relationships. It empowers staff wit customer intelligence and best practices to increase their likelihood of successful transactions. It increases customers acquisition, retention, loyalty, and profitability by integrating information across the enterprise. It enables executive and management to gain customer insight. 64Customer Relationship Management Risks Effective internal controls must be in place to prevent customer information from be coming scattered across databases and servers. CRM can be associated with significant revenue cycle. CRM should be kept and handled and carefully kept inside the company only otherwise Customers Database can be misused by rivals. Customer Common Findings while contacting by and large people whom I have contacted they were from different domains like Business, Proprietors, High Net worth Income Group (HNIs) and students. Their responses may not be proper because of their Busyness in Dealing Room. This data is called Primary Data, which is considered very literal but is this case it misrepresents the Reality and Credibility. 65 Some people, its felt that they gave fake response, with impression that this questionnaire is from Religare Securities internal. Some people did not take it serious because this was not important to them as they are busy for trading at dealing Room. Every data interpretation and statistics cannot be think worthy from their results because this study is f or only two months altogether. 66Chapter 8.Limitations67LimitationsFindings are according to the observations.1. Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but while it does not concentrate on the extra expenses occurring on Companys A/c due to increment in expenses in serving customers all the ways and Return on investment means consideration may not be more than expected. Customer may not give that much business transactions which is estimated or expected. 2. It needs specific staffs to handle all the tasks of Customer Relationship Management because the data that is feed in system cannot be handled justby Relationship Managers who has to make new customers and take care of their dealings and also to accomplish their supererogatory responsibilities. 68Sugge stions69Suggestions1. Short Durationo Project research duration was only for two months, in this tenure neither study nor observation can be done properly. For example, we saw sample plan in that only 100 customers could be contacted and now the problem is- from this samples we cannot think of Macro Level Perception of customers. Many people may be from same point of view and many may not and those 100 people may not contain these type of people. So duration of Research Project should be more than two months. 2. Customer Categoryo To find effective Customer Relationship Management, Broking firm can do one more thing which will be very beneficial to them in finding Asset Customers from the bottom level management to top level management. Religare should adopt system of allotting Customer Categories according to their transactions, due payments, exposure, loyalty, frequency of trading and all. 70o In this system at all the level where CRM is handled and watched by Top class officials of the company, they also get to know the cite names and details of the loyal customers and CEO or Board of Directors also get to know resume customers and at last their turnover of the total transaction. 3. Affiliated Awareness Programso Religare should arrange affiliated programs at heart its own groups to come to the sense of new people and accordingly to prospecting and acquiring new customers. o With the help of it companies CRM will help it to get height of success and dominate the world of Services. Because CRM affects Marketing, Sales and profitability and these all can be achieved by CRM. o For E.g., Religare Securities can play few awareness documentaries and Advertisement with Religare Vistaar this will result in getting more and more customers to serve and accordingly Religare can become the first ranker in turnover very soon. 71AppendixI. Copy of questionnaireII. Bibliography,72Questionnaire1. Name________________________________________________2. Contact No________ ________________________________________ 3. OccupationBusinessman Proprietor HNI Individual4. Income Group(Annual) 10000 1 Lakh 1 Lakh 5 Lakh 5 Lakh-10 Lakh 10 Lakh Above5. How do you find Company Interaction via Email and Telephone Calls ? Poor Fair Good Very Good736. Do you find companys investment tips useful and beneficial? Yes No Cant Say7. Where do you rate Religare on the scale of 10 in terms of Services? 4 6 8 108. Where do you invest/ trade mostly?Equity Commodity Currency9. Where do you trade mostly?Intraday trading Delivery Trading10. Do you trade in any other broking firm?Yes NoIf Yes, name of the broking firm__________________________________ 7411. Are you satisfied with the services provided by Religare? Yes NoSince last how many years you are in field of trading?Less than 1 Year More Than 1 Year More than 5 Year12. What improvement do you want be done in companys services? ___________________________________________________________________________________________ ____________________________________________________________________________________ 13. Which service do you like most in Religare?_______________________________________________________________________________________________________________________________________________________________________________ 75BibliographyWebsites =http//deadpresident.blogspot.comhttp//religareonline.comhttp//www.religaresecurities.comNewspapers =The HindiBooks =